As far as I could discern from the reply I received on my ticket, this is an issue with multiple users affected and no ETA on a fix. I have been able to replicate this issue as well and confirm it relates to a current known issue with our art library tool’s handling of sufficiently large art sets. I have already gone ahead and made sure to append this in to our ongoing investigation ticket. I can confirm that work is happening behind the scenes to uplift this tool and allow for it to handle these sizes of art sets more consistently, but unfortunately I do not have an exact ETA on this I can provide. The rest of the reply was not clear enough for reproducing it here to be useful, as it seemed to be written as a reply to an entirely different ticket from mine on some related but different issue. The reply seemed to suggest that a specific "pack" is causing this, which I assume means a specific marketplace purchase. I was offered a refund on "the pack," though neither my ticket nor the reply I received mentioned a specific marketplace purchase at all, so "the pack" meant nothing to me. When I asked what "the pack" meant, what it referred to, and exactly what refund I was being offered, the ticket was closed instead of answering my question. I find it perplexing that the ticket was closed, since I had been offered a refund but provided no information on the refund or even what the refund was for. That's all the information I was provided.
