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dnd 5.5 character sheet hp display issue

2024 rules, Sorcerer, Orc. Made with the Character builder. Process was Identical for all 6 characters. However, this one is presenting a unique issue. Their hp will not display properly. They should have 23 hp as shown in the first image. The final screen also shows 23. Second image is from the character sheet settings. I can override it to display 23. Third image is the Token setting attached to the character sheet. Not only is it showing hp 0/0 but the ac is also wrong. It works when I swap the 'represented character' but swapping back to this players updates it back to 0/0  and 10.
Hey there! The best way to get help with this is to submit a Help Center Request with a link to your character (or campaign link and character name). That way, we can dig into the actual data on your sheet to see what's going funny here.