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After refreshing the page with D&D 5e (2014) sheet rolls in chat turns into rendering errors

This problem only occurs with 2014 sheets. When the game is on and I don't refresh the page, everything is fine, I see the rolls in the chat. As soon as I refresh the page, all casts in a chat with numbers turn into the lines "An Error occurred while rendering this roll template.". When I open the chatlog, all the casts are displayed there, but they are still not in the chat. I found a couple of discussions about this (1 - <a href="https://app.roll20.net/forum/post/12553373/jumpgate-an-error-occurred-while-rendering-this-roll-template-for-all-prior-rolls-in-chat-log" rel="nofollow">https://app.roll20.net/forum/post/12553373/jumpgate-an-error-occurred-while-rendering-this-roll-template-for-all-prior-rolls-in-chat-log</a> , 2 -&nbsp; <a href="https://app.roll20.net/forum/post/12702031/roll-template-rendering-errors-after-refreshing-the-page-with-d-and-d-5e-2014-sheet-rolls-in-chat" rel="nofollow">https://app.roll20.net/forum/post/12702031/roll-template-rendering-errors-after-refreshing-the-page-with-d-and-d-5e-2014-sheet-rolls-in-chat</a> ) , but the problem has not been solved . What can be done about it ?
If you have not done so already, fill out a help center request with the information you linked above to get the issue into their ticket system.&nbsp; It is the best and fastest way to get issues in front of the devs for them to address.
Yes, Ive already done it, waiting for an answer If someone like me is looking for a temporary solution - here is the only method that works for me rn: Go to settings - graphics - performance and check or unckeck the box "enable performance enhancements (triggers refresh)" it is refreshing the page and rolls became clear and appear it chat, BUT if you refresh the page on your on - sheet rolls in chat turns into rendering error AGAIN and the only way to make it visible, is againg to go to to settings - graphics - performance and check the box "enable performance enhancements (triggers refresh)" EVEN IF it was ckecked before (if i want it to work i need to uncheck it and then check again). You need to do it every time
Hey Rusa, VTT QA here. Thanks for sharing your work around. Sorry to hear that you're running into this issue. I'm having a hard time reproducing this one. Does this occur when you're a GM and player, or just as a player? Are you using a VPN? Would you mind DMing me with a link to your game, or even just the name of the game, so that I could investigate further?&nbsp;
Ok. I was able to reproduce the issue in my games.&nbsp; This looks like a wacky race condition when loading in the VTT with a slow network speed (this can be caused by a number of things including VPN, country ISP configurations for loading assets, etc.), where the Chat tries to load in before it's ready. I've got a ticket sent over to the team for prioritization. I don't have an ETA on a fix yet. Good news, a refresh should load in just as well, there shouldn't be a need to toggle the EPE checkbox. We believe that was fixing the issue by forcing a hard refresh.&nbsp; Let me know if this doesn't align with your experience, and I'll give it another go. Thanks so much for writing in about this.&nbsp;