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how to get customer support?

I had asked customer support for help with buying the wild beyond the witchlight and no tokens or stat sheets showing up in the compendium. The only response was the incorrect assumption that we were playing 2014. I told them we're using the 2024 rules and character sheets, but it's been radio silence for over a week. I just want the product as advertised for my friends and I to play d&d together. How do I get any response?
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keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Hi Dan! Usually an email response through your ticket number does the job, but I'll see if I can direct any attention this way.
Thank you, I appreciate that!