Here are some steps your GM can perform to bring the token back into view: 1) Change to the layer the token is on (Token layer probably) 2) Left-click on the map (to make sure you are in that window frame). 3) Hit Ctrl+A to select the entire layer. 4) Move the entire layer down and to the right while holding ALT to move the layer. This will bring your character back into view. 5) Move the token into a more central location. 6) Hit Ctrl+A to select the entire layer 7) Move the entire layer up and to the left while holding ALT to move the layer back into it's original position. I suggest using some kind of reference token to get the layer back into position. Note: there may be some slight placement errors that may need to be manually fixed. Alternately, he can just create a new token for you.