I'm in a group with 3 other regular players, and we have exactly this issue too. Laggy sound and sound when we suddenly hear someone sped up for several seconds, and intermittent cut out. None of us are muted, or not transmitting sound. We have some sound and video, but it drops frequently and is often low quality/freezes. Or we have it for a short period and then someone's cut off and has to reload. Just did my speed test, and its ping is 20ms, 2mps download and 5mps upload speed. The rest of us are comparable. All using latest version of either Chrome or Firefox (which seemed to work better for the two of us in the same room). Now we are all using the Google+ Hangout app, and noticing the same thing. We are always playing at 8:30pm or later East Coast time, often on Fridays, Saturdays, or Sundays. Is this likely a peak usage time issue? It happens every time we play, which is 1-4 times per month, over the last year. It's not an occasional issue, it really impacts game performance and some nights we just give up.