Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Unable to open Roll20 on laptop

One of my players has a laptop that he uses to get on our games, and as of last night he is unable to access any page in the Roll20 domain except for the main page and the wiki. Attempting to access any other page, such as campaign pages or forum posts, causes the browser to do nothing for an indefinite amount of time while trying to load the page. Sometimes it appears as a blank white screen, other times as the page he was previously on. In addition, if he hits the 'Cancel loading this page' button (the X that replaces the refresh button while loading a page) then some of the content will appear but without the formatting and most functionality is broken. He is using the latest version of Google Chrome on Windows 8.1 (x64 bit). I included some screenshots below to hopefully help. We already went through the suggested troubleshooting methods, and the problem persisted after restarting the computer, disabling add-ons/extensions and antivirus, clearing the cache, even uninstalling the browser and reinstalling it. Firefox seems to get a bit further, but ends up with the same problem in the end. Looking in the console of the page showed us an error, this is the message for it: "Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.firebaseio.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> ". Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution." Base Roll20 page opens normally Other pages open only partially or not at all It would be great if we could figure out what's going on here by Sunday, if that's at all possible. Hopefully this is enough information. Thank you for any help!
1422594986
Pat S.
Forum Champion
Sheet Author
If he can post the complete console log that would be helpful. Did he update his antivirus recently also? Some anti-virus programs are aggressively targeting the resources that roll20 uses. Try disabling the anti-virus temporarily to see if that helps and if it does then we know that is the culprit but we don't want to rule anything else out yet either so that complete console log is still needed.
1422630071
Riley D.
Roll20 Team
It looks like his access to Cloudfront (our CDN) is being blocked...probably by an antivirus or ABP.
1422649085
Pat S.
Forum Champion
Sheet Author
I think some anti-virus change DNS settings also to go through their servers so that might be an issue even if the anti-virus is disabled. I faintly remembering some members changing their settings back to default and being able to use roll20. Might be a different issue but can't rule it out.
I passed on your advice and it turned out to be the antivirus. He had to disable it for the entire domain, but it's working now. Thank you very much for the rapid response! Our game is in your debt.
1422678132
Ok, so I'm the guy that had issues. Thank you so much for your help, this basically saved our campaign!
1422689426
Pat S.
Forum Champion
Sheet Author
It is ok. I remember someone else having that problem a few months ago and thought it could be a shot in the dark but knew it couldn't hurt to test it. Which antivirus program was it by the way?