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Stuttering performance?

My screen is stuttering or hitching when I pan or scroll the map window and it seems to hitch when making die rolls, clicking macros, everything. Is it just me or do I have something interfering with Roll20? I do have another window open to the DDI but this was doing it last week during a game also. Am I missing something here?
February 03 (10 years ago)
Let's start with the basics and move on from there: Can you please follow Steps 1-3 of our Solving Technical Issues wiki page, taking special care to temporarily disable all browser add-ons and extensions, temporarily pause your anti-virus, and try switching browsers (for Chrome/Firefox specific issues) to see if one of those components is causing the problem. If all of that fails, please follow Step 4, including providing all of the necessary information, so that we can further assist you.
February 04 (10 years ago)

Edited February 04 (10 years ago)
Well, i tried everything in Steps 1-3 before I posted. I just thought maybe someone else had an issue and a quick fix. Logged in tonight and same issue so I'll provide some info.

Details: Log into game and any page hesitates when panning or scrolling. No smooth panning, just skipping along. Sometimes it's faint, other times it's very noticeable. If I click a macro (without 3d dice enabled) it hesisitates a few seconds before it comes up in chat. Open or close a journal entry or anything else and it takes a second or two. This might not be a big deal and everything works fine other than this issue. The only reason I bring it up is it has not happened before. It just started doing it a few days ago. I also tried Firefox when I first subscribed but I could never get the voice working so we switched to chrome and it's been great until now. I'll keep playing with to see if I can figure it out.

Game link:[link removed to protect campaign]
My stats: OS- Windows 8.1
Browser- Chrome 40.0.2214.94
Javascript- Enabled
Anti-virus- Avast Product version 14.0.7.468 11/24/2014


February 04 (10 years ago)
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
Happy to help, Jeremiah. I'm glad it was an easy fix.