Stuck in loading screen

Hi, for some unknown reasons, roll 20 can't load the tools and i m stuck in loading black screen.

Here are the result found in the console.

app.roll20.net/:8 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com https://www.googletagservices.com https://*.googlesyndication.com https://www.google-analytics.com https://*.googlesyndication.com https://d3clqjduf2gvxg.cloudfront.net https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution.
app.roll20.net/:9 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com https://www.googletagservices.com https://*.googlesyndication.com https://www.google-analytics.com https://*.googlesyndication.com https://d3clqjduf2gvxg.cloudfront.net https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution.
https://cdn.firebase.com/js/client/1.0.15/firebase... Failed to load resource: net::ERR_NAME_NOT_RESOLVED
app.js:22 70
app.js:23 TOUCH SUPPORTED: false
app.js:23 USING WEBGL ACCELERATION...
app.js:23 WEBGL STARTUP SUCCESS
app.js:22 Uncaught ReferenceError: Firebase is not defined
app.roll20.net/:36 Uncaught TypeError: undefined is not a function


I don't know what it means, could you help me please.

Me and my whole group also suddenly got disconnected:

app.roll20.net/:8 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com https://www.googletagservices.com https://*.googlesyndication.com https://www.google-analytics.com https://*.googlesyndication.com https://d3clqjduf2gvxg.cloudfront.net https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution.
app.roll20.net/:9 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com https://www.googletagservices.com https://*.googlesyndication.com https://www.google-analytics.com https://*.googlesyndication.com https://d3clqjduf2gvxg.cloudfront.net https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution.
app.js?1422980613:22 70
app.js?1422980613:23 TOUCH SUPPORTED: false
app.js?1422980613:23 USING WEBGL ACCELERATION...
app.js?1422980613:23 WEBGL STARTUP SUCCESS
app.js?1422980613:18 select
app.js?1422980613:18 Switch mode to select


No special firewall used beside MS Security Essentials

Browser:40.0.2214.94 (Offizieller Build) m
Cache cleared, no special addons used

This really sucks. Midplay we got kicked out and can not continue :(

I think it's a server issue.

I was in the middle of preparing the maps for my game tonight and got a disconnected message, so I reloaded and even closed and relaunched my browser (chrome). Roll20 is stuck on "Loading... 0".

Ah, Thanks Riley.

Thank you Riley

Well I still have the issue. I don't know why, sometimes I am able to load the table and use it to build my campaign. If I close it and reload it again it doesn't work.
My google chrome is updated, i do not use any addon. The cache is cleared and my anti virus is just windows defender. I do not use a firewall.
For the moment i can't log back to the campaign, it is stuck in the loading screen.
is there anything i can do to solve that ?

Mickael, are you having this issue using other browsers, are other computers under your same router having this issue?

I have the same issue with IE, and I just have one computer.

Can you tell me if on this supportdetails page if it says your Javascript is enabled?

Can you double check and make sure all extensions and addons are disabled:
chrome://extensions/
chrome://plugins/

Javascript is enabled.
I have no extention with google chrome, but i found a lots of plugins. Should i disable all of them ?

I'm having the same problem. I've done just about everything I can think of and everything listed on the wiki. I'd do the last step but the problem won't even let me properly navigate the forums on my main computer

When you click on this link: https://cdn.firebase.com/js/client/1.0.15/firebase.js

What do you see? Is it a bunch of gobbeldygook text or does it give you an error?

Sorry, that was on my old laptop which roll20 works fine on. On my gaming laptop, I get 404

I have no error when i use the link you gave. I can see a lots of text

Emrys A. said:

Sorry, that was on my old laptop which roll20 works fine on. On my gaming laptop, I get 404

If that's the case, then without a doubt that's the issue. The cause is something local to that computer that is preventing the javascript from loading. Some security setting or 3rd party software.

Mickael B. said:

I have no error when i use the link you gave. I can see a lots of text

Can you provide a link to your campaign?

Alright, can ya give me any information about what might be triggering a security system? At first I thought it was a javascript thing but all info I can find about javascript tells me it shouldn't be that.

Emrys A. said:

Alright, can ya give me any information about what might be triggering a security system? At first I thought it was a javascript thing but all info I can find about javascript tells me it shouldn't be that.

Follow Steps 1-3, taking special care to temporarily disable all browser add-ons and extensions, temporarily pause your anti-virus, and try switching browsers (for Chrome/Firefox specific issues) to see if one of those components is causing the problem. If all of that fails, please follow Step 4, including providing all of the necessary information.

Operating System Windows Windows 7 Screen Resolution 1920 x 1080 Web Browser Chrome 40.0.2214.111 Browser Size 1920 x 947 Color Depth 24 Javascript Yes Flash Version 16.0.-1 Cookies Yes User Agent Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.111 Safari/537.36 Extensions: Adblocker Plus, Google Docs, Google Sheets, and Google Slides (all tested and turned off) Kaspersky Anti-virus (tested with it's firewall turned off and the entire program exited too) Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com". Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:9 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com". Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution. https://ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js Failed to load resource: net::ERR_CONNECTION_REFUSED app.roll20.net/:26 Uncaught ReferenceError: $ is not defined jquery-ui.1.9.0.custom.min.js:5 Uncaught ReferenceError: jQuery is not defined base.js:2 Uncaught ReferenceError: jQuery is not defined app.js:5 Uncaught ReferenceError: jQuery is not defined tutorial_tips.js:6 Uncaught ReferenceError: $ is not defined https://app.roll20.net/editor/soundmanager2_debug.swf Failed to load resource: the server responded with a status of 404 (Not Found)

Start by turning off your adblocker plus.

Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com". Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:9 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com". Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution. https://ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js Failed to load resource: net::ERR_CONNECTION_REFUSED app.roll20.net/:26 Uncaught ReferenceError: $ is not defined jquery-ui.1.9.0.custom.min.js:5 Uncaught ReferenceError: jQuery is not defined base.js:2 Uncaught ReferenceError: jQuery is not defined app.js:5 Uncaught ReferenceError: jQuery is not defined tutorial_tips.js:6 Uncaught ReferenceError: $ is not defined https://app.roll20.net/editor/soundmanager2_debug.swf Failed to load resource: the server responded with a status of 404 (Not Found) This is after disabling Addblocker Plus

Try disabling all add-ons and temporarily pausing your anti-virus.

/editor/:8 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com". Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution. /editor/:9 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://partner.googleadservices.com https://www.googletagservices.com https://ssl.google-analytics.com https://www.google-analytics.com https://ajax.googleapis.com https://d3clqjduf2gvxg.cloudfront.net https://cdn.firebase.com https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com http://static.opentok.com". Either the 'unsafe-inline' keyword, a hash ('sha256-...'), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:15 Resource interpreted as Script but transferred with MIME type text/html: "https://app.roll20.net/editor/startjs/?timestamp=1423693031&disablewebgl=false&forcelongpolling=false&offsite=false&fbdebug=false". app.roll20.net/:13 GET https://ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js net::ERR_CONNECTION_REFUSED ?timestamp=1423693031&disablewebgl=false&forcelongpolling=false&offsite=false&fbdebug=false:26 Uncaught ReferenceError: $ is not defined jquery-ui.1.9.0.custom.min.js?3:5 Uncaught ReferenceError: jQuery is not defined base.js?1409800079:2 Uncaught ReferenceError: jQuery is not defined app.js?1423671667:5 Uncaught ReferenceError: jQuery is not defined tutorial_tips.js:6 Uncaught ReferenceError: $ is not defined app.js?1423671667:4 GET https://app.roll20.net/editor/soundmanager2_debug.swf 404 (Not Found) Kaspersky paused, no extensions turned on

Also try clearing your cache. If that doesn't work I would research reasons why your browser wouldn't load in javascript, since that is specifically what's wrong.

Steve K. said:

Mickael B. said:
I have no error when i use the link you gave. I can see a lots of text

Can you provide a link to your campaign?

Yesterday i have disabled all the pluggins. The campain worked so i wanted to wait for a few tries before to comme back here .
Today, with all pluggins disabled the canpain can't load again. I also try do stop windows defender, and windows firewall, but it did not work.

I give you the link of my campain by PM.

Mickael, I jumped in this morning and loaded fine. No errors, and nothing wrong with the campaign from the back end.

As for why it would intermittently load JS at some times and not others, I really have no clue. Is it possible it's working right after you clear your cache and then not after a reload?

I noticed that you loggued in the campaign while it worked, but it was too late you were already gone when i saw it.
Well as you have seen, the campaign worked at this time, and today afternoon too. Now I m trying to load a new campaing an again it is not working. So i tried to clear the cache again without result.
I don't know what to do to be able to load a new campaign. I know that it will work maybe later but i wish to be able to load a gampain when i want.

I tried again to go to : https://cdn.firebase.com/js/client/1.0.15/firebase.js,
But this time i have an error. DNS_PROBE_FINISHED_NXDOMAIN.

and the page is not avalaible. It is impossible to find the cdn.firebase.com server

I found this on a forum and it seems to be ok now. I m sorry i m not sure how it is in english but i will try to translate it :

So they said to go to : Network and Sharing Center > change adapter settings
Right click on the connected card, then chose "Properties"
Find " internet Protocol Version 4 (TCP/IPv4)" in the list the clic "Properties"
check "use the following DNS server adresses and write 8.8.8.8.

I tried to load the capaign after this and it worked for me.

That's interesting that it was your DNS. That really shouldn't be necessary but either way I'm glad it's working for you.