Can't hear jukebox

For some reason the Jukebox won't play. After coming here and seeing if other people were facing similar situations I went through the Technical issues and Audio Video troubleshooting. Those didn't help, the Jukebox is still not working. I am providing the console log down below. There are some issues with the Art Library but that just returns warnings in the console log instead of errors and functions somewhat. Could be a similar issue as the warning suffered by both is the same. I am running windows 7 ultimate and google chrome patched to latest version. I have Dropbox addon installed and AdBlock disabled but installed in Chrome.

For the sake of the Devs who will be viewing this, can you elaborate on "won't play"? Where is the point of failure? Can you use the Roll20 interface to search Soundcloud for tracks? Can you play tracks from that interface? Can you use the 'add' button to put a searched track into your jukebox? Is it only failing when you try to play the track from the Jukebox interface? What happens when you use the 'original track' link in the jukebox interface to play the track on Soundcloud? Just saying "won't play" doesn't give enough useful information to start troubleshooting your issue, alas :>

When you press the "play" button, regardless of where the music is located (within the search engine or added to the campaign's jukebox) no sound comes out... thus "won't play".

do you have audio enabled? my tracks always go very faint when I have webRTC enabled. Using skype also makes them barely audible. I have one player that can not hear any of the tracks if any voice options are being used.

As far as I know webRTC is enabled by defaul and cannot be disabled fully in Chrome, which is what I am using.

The GM can go to the setting tab inside the campaign and disable the audio/video (webRTC).

Checked again... "Video and Voice" is enabled. Video works, don't know about the voice though from the mike.

Can anyone else (other players) hear the sound track? Or does no one hear it? From the console log it looks looks something on your end is rejecting the Sound Cloud API. Can you please follow Steps 1-3 of our Solving Technical Issues wiki page, taking special care to temporarily disable all browser add-ons and extensions, temporarily pause your anti-virus, and try switching browsers (for Chrome/Firefox specific issues) to see if one of those components is causing the problem. If all of that fails, please follow Step 4 , including providing all of the necessary information, so that we can further assist you.

Check the volume levels, both on the Jukebox tab and the Settings tab. It's possible they got turned down. Check your computer's volume levels, it's possible THEY got turned down. :>

Tried going through all the steps with the advice given... I am sad to say it did not work. So I uninstalled and re-installed Chrome... didn't work. I installed Firefox and tried... didn't work. So here is the Step 4: The issue: The jukebox will not play sound for me. Either through as a sample, or added to the campaigns jukebox. Step-by-step: -Open jukebox tab -Hit "+Add" -Enter any search term -Hit play on any sound file that comes up as a result -No sound Below is the picture with the console log. Operating System: Windows 7 Browser: Chrome 43.0.2357.81 Javascript: Enabled Anti-virus: Microsoft Security Essentials

Try temporarily pausing/disabling your anti-virus and see if that makes a difference.

Tried that... makes no differance. At the moment searching Google help to see if there are similar problems and if there are any solutions whatsoever.

I'm assuming you've cleared your cache and deleted all your cookies?

Yes... multiple times... checked other sites as well... some of them get warnings too but no content problems. The Art Library tab on Virtual Tabletop here also gets warnings but no errors and content seems to flow through. It's just that, the api cloud for the jukebox seems to be getting cut off somewhere along the way.

Forgot to state... at the moment there are no players registered to the campaign so no players on the Virtual Tabletop is present.

Do you have the ability to test a different computer on the same router? This would test if it's an issue with someone on your computer or your router/ISP.

I don't have that ability... but I checked up and down my router, did not see any issue with it... that doesn't mean there isn't any, I could have missed something, have to go and make a deeper look-see with someone who knows what they are doing. But for the ISP, I'll be doing that today.

After looking through other options, it appears that there is a problem for me with the "soudcloud" website. Several portions of the website return with "net::ERR_CONNECTION_RESET" errors, including their Help Center. Probably whatever is causing that error is causing the jukebox error as well, atleast I think it is. Will have to check in depth wheter it is something do to with my ISP or router or something else entirely...*sigh* I hate it when "minor" problems turns out to be colossal ones.