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one player persistently appears in my tabletop even though he is not online

1436984362
Gold
Forum Champion
Hi. Can you please help me remove "Jaraxle" from my campaign tabletop, preferably without Kicking him from the campaign? Info: A single player's name "jaraxle" has been persistently appearing as logged-in my game's tabletop for the past 3+ weeks. He is not actually present, does not have his browser still open, is not answering chat beeps and has not actually played recently. But I don't want to boot him out of the campaign, just off the tabletop. It's just his name sitting at the bottom like he is constantly in the game all day. Can a Mod / Dev please help remove the person from the VTT without me kicking them from the Campaign? Or, tell me if it is best advised to kick them from the campaign to accomplish this if necessary, or if there is another way. The campaign name (not a Join link) is <a href="https://app.roll20.net/campaigns/details/214613/ex" rel="nofollow">https://app.roll20.net/campaigns/details/214613/ex</a>...
1437074142
Riley D.
Roll20 Team
Should be fixed. Did you happen to copy the campaign while he was online or something? Just curious how it might have happened.
1437082766
Gold
Forum Champion
Thanks Riley! Adding info for your investigation: I did not copy the campaign. The player did not play (yet) concurrently with my, the GM, and the group. He had only Logged in the Game table to create character when he first joined the campaign a few weeks ago. The player lives outside the US. Around the time when he initially joined the campaign (again, roughly 3 weeks ago), I recall 2-3 other GM's posting Bug reports stating a similar issue (player persistently logged in even if their browser was closed). I'm not sure how the others were resolved. I remember thinking "Weird now it looks like I have the same bug they were asking about... I'll have to wait and see if this Player goes-away in a few days". At the time, a Community response was urging Players to click "Exit Game" (under settings in the VTT), rather than immediately closing the browser tab without using the Exit button, however this has not been confirmed/advised as a necessary technique by any Devs or Wiki Docs. It normally works fine even if people X-close the tab rather than Exit Game. My issue is resolved, added info in case anything points to a cause.