Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account
This post has been closed. You can still view previous posts, but you can't post any new replies.

Maps Not Properly Scaling

When I create a map and drag an image to be used as the background, normally it starts off small, like 2x3 units or something like that, so I adjust the dimensions so it creates a large enough space to play with, generally 25 by 25 units. Normally it starts off a bit blurry and then auto-adjusts, no problem. But this time, upon fully loading the map and then altering it, it stayed stretched and extremely blurred. I tried again, same process, and had the same issue. Thought it was the file, so checked that, etc. Can't figure out what was going on. Oddly enough, zooming occasionally fixed it. If I zoomed out or in enough, it would fix temporarily, but the next zoom would break it again. There were times where it would stay focused, other times where it would blur. I confirmed with the other players that they could see the same thing happening; if the map was blurred on my screen, then it was blurred for them, and vice-versa. I have included two screenshots to show the difference when it's working and when it's not. For what it's worth, I use Firefox for this. When it's having issues: And when it's working properly: Obviously the second is zoomed out a bit more, but it shows just how clear it is when it's working. And the issue kind of pops on and off for me inconsistently. I have no idea what's going on for it.
We have several different sizes for each image you upload. That's so even if you upload a 2 MB PNG file, if you only use it at a small 70x70 resolution, we can server up a smaller file which not only downloads faster but also helps your computer out (since the more resizing your computer has to do on-the-fly the slower the rendering is). It seems like for some reason it's not correctly switching to the higher-resolution version when you are making the map larger. Is this happening at 100% zoom or only a different zoom level? And you mentioned it is inconsistent...does it only happen with a single image or all images in the game, etc.?
You also might try clearing your cache if you haven't already, it's possible that you just have a corrupted image downloaded for one size of that graphic.
Thank you for your fast response! This is happening at various zoom levels, as I've mentioned; sometimes when I zoom all the way out it'll fix itself, and stay fixed for me to zoom it, but at any random point while zooming it will go back to low-resolution no matter what zoom level it is, even at the furthest possible. As for it being inconsistent, it was more in terms of the fact that it would randomly "break" while zooming. Going back to check my old maps, however, I played around with the zoom and had no issue. Creating a new map, I had the same issue. Now, I'm not sure how this may affect it, but I made my old maps probably... almost a month ago now, and these ones that are broken were only made today. Maybe something in that time updated and affected it?
Are you using a different image every time? Are you re-uploading the different image, or using an existing one in your Art Library?&nbsp; Try clearing your cache if you didn't already, and also you might look at your console and see if there are any errors showing up about not loading images. <a href="https://wiki.roll20.net/Solving_Technical_Issues#S" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues#S</a>...
I was re-submitting the same image initially. I just deleted them and re-uploaded to be sure, in case they were corrupted as you mentioned. After re-creating the images and uploading them, I'm no longer having any issue with the resolution; it seems they just got corrupted somehow previously. Thank you for your patience with this!