Before we dive into the guts of the issue, we're going to need you to do
a few things for us, things that sometimes fix issues for users before
more extensive troubleshooting is needed. Can you please follow Steps 1-3
of our Solving Technical Issues wiki page to see if
one of those components is causing the problem. If one of those does fix the issue, just let us know :) If none of that resolves the issue, please follow Step 4 , so that we can have this information to further assist.