Are you the creator of the game in question? If you're the creator, you can go to the Game Management page for your game and clear the chat archive (found under Settings ), and problems with your symptoms often find this solves their issues. If it doesn't, please follow Steps 1-3
of our Solving Technical Issues checklist to see if
one of those components is causing the problem. If any of the preceding fixes the issue, just let us know. Otherwise, move on to Step 4 , and we'll need all that information to further assist you.