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Campaign page stuck in constant loading loop

November 02 (9 years ago)
I'm having an issue where when I load into my Campaign (Only War) the page gets stuck in a constant loading loop.

The issue seems similar to another posted here: https://app.roll20.net/forum/post/2561763/campaign...

I think the cause is similar a well since I had removed a player from the game just before the looping began. However only I seem to be having this problem as none of my players have said anything about it to me.

these are my support details: http://imgur.com/vI1HbwR

Many Thanks
November 02 (9 years ago)
Gen Kitty
Forum Champion
Before we dive into the guts of the issue, we're going to need you to do a few things for us, things that sometimes fix issues for users before more extensive troubleshooting is needed. Can you please follow Steps 1-3 of our Solving Technical Issues checklist (confirm you're using the latest non-test version of Firefox or Chrome; turn off all extensions, addons, and anti-virus; and clear your cache) to see if one of those components is causing the problem? We can only help if we can recreate your issue, so it is important that you follow each step.

If doing that fixes the issue, just let us know. Otherwise, move on to Step 4, and we'll need all that information, in addition to a link to the game (in the form of https://app.roll20.net/campaigns/details/xxxxxx/, not a join link) to further assist you.
November 02 (9 years ago)
I have attempted all of the steps and the campaign keeps getting stuck in an endless loading loop when I click the join game link

This has been tried in Chrome, Firefox and Internet Explorer, I normally only have Ghostery and uBlock Origin active as plugins on Chrome and I have tried with them deactivated and activated.

I run Avast Antivirus and have tried with it turned off and the page still loops.

Game link: https://app.roll20.net/campaigns/details/488455/on...

Console log:
Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com https://www.googletagservices.com https://*.googlesyndication.com https://www.google-analytics.com https://*.googlesyndication.com https://d3clqjduf2gvxg.cloudfront.net https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com http://www.google-analytics.com". Either the 'unsafe-inline' keyword, a hash ('sha256-2hXD/l+bq0OZmxQRjdlLgzMGxPZBuJBNaxKzhuE/Ll4='), or a nonce ('nonce-...') is required to enable inline execution.
app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com https://www.googletagservices.com https://*.googlesyndication.com https://www.google-analytics.com https://*.googlesyndication.com https://d3clqjduf2gvxg.cloudfront.net https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com http://www.google-analytics.com". Either the 'unsafe-inline' keyword, a hash ('sha256-v19duySXMwXd3zUU660hZgcRTRW/BoLT6eLuziV0Xdk='), or a nonce ('nonce-...') is required to enable inline execution.
app.js?1445528998:29 70
app.js?1445528998:30 TOUCH SUPPORTED: false
app.js?1445528998:30 USING WEBGL ACCELERATION...
app.js?1445528998:30 WEBGL STARTUP SUCCESS
app.js?1445528998:25 select
app.js?1445528998:25 Switch mode to select
app.js?1445528998:40 Initializing new dice engine with randomness...
app.js?1445528998:40 Using random entropy
app.js?1445528998:43 Compiling sheet...
app.js?1445528998:43 Finding sheet rolls...
app.js?1445528998:44 window resize
app.js?1445528998:30 Final set zoom!
app.js?1445528998:30 UPDATE GL SIZE!
app.js?1445528998:30 Final set zoom!
tutorial_tips.js:7 tuts loaded
app.roll20.net/:1 Mixed Content: The page at 'https://app.roll20.net/editor/' was loaded over HTTPS, but requested an insecure image 'http://imgsrv.roll20.net/?src=i.imgur.com/rVbRWKo.png%3F2'. This content should also be served over HTTPS.
app.js?1445528998:36 Final page load.
app.js?1445528998:44 Refresh jukebox List!
app.js?1445528998:35 Auth'ed.
app.js?1445528998:35 Go post auth!
app.js?1445528998:44 Refresh jukebox List!
app.js?1445528998:35 initial setup
app.js?1445528998:44 Refresh jukebox List!
app.js?1445528998:35 specific changed!
app.js?1445528998:38 refershing page listings!
app.js?1445528998:35 Got players value...
app.js?1445528998:35 joining game...
app.js?1445528998:34 I think I should be first?
app.js?1445528998:34 FIRST PLAYER: -JU44e0hBNmez5ofqmYh
app.js?1445528998:34 1
app.js?1445528998:44 1
app.js?1445528998:34 Player -JaqNjdkecwu9Jo8V8FE is offline...
app.js?1445528998:34 Player -Ji9s7sj-wYVTJSBgD40 is offline...
app.js?1445528998:34 Player -Ji9slJhySkEskOpxkhD is offline...
app.js?1445528998:34 Player -JjH_B3jGWDBuNdktQVx is offline...
app.js?1445528998:34 Player -JjY5ahMHMcTpBEqhDtD is offline...
app.js?1445528998:34 Player -JvX4Fc0JluvXYwcSCAu is offline...
app.js?1445528998:34 Player -JxFFALAMCcNgnT4gJdT is offline...
app.js?1445528998:34 Player -JzTedbRIeit6Xu93P2E is offline...
app.js?1445528998:35 Deferred finish joining...
app.js?1445528998:29 Firebase Online
app.js?1445528998:42 Refresh Journal List!
app.js?1445528998:42 Search took 10ms
app.js?1445528998:36 Scan for new plays!
app.js?1445528998:42 initiatlizing video chat
app.js?1445528998:42 Connecting to WebRTC
app.js?1445528998:44 Refresh jukebox List!
8app.js?1445528998:33 Full load page!
app.js?1445528998:35 We have 65 pages
app.js?1445528998:35 handle page changes
app.js?1445528998:35 Object {-JvXYQ1nVQxoUFnoYw1K: "-Jv9CngnSwhzjkr21Lcx"}
app.js?1445528998:38 refershing page listings!
app.js?1445528998:32 Do refresh link cache!
app.js?1445528998:32 Swapping https://s3.amazonaws.com/files.d20.io/images/7822... to https://s3.amazonaws.com/files.d20.io/images/7822...
app.js?1445528998:33 Reorder by ZORDER
app.js?1445528998:35 init active page!
app.js?1445528998:33 activate page!
app.js?1445528998:33 FULLY ACTIVATE VIEWS FOR PAGE.
app.js?1445528998:33 Graphics: 0
app.js?1445528998:33 Paths: 0
app.js?1445528998:33 Reorder by ZORDER
app.js?1445528998:42 Connected to session
app.js?1445528998:42 Refresh Journal List!
app.js?1445528998:42 Search took 81ms
app.js?1445528998:42 Someone just connected.
app.js?1445528998:42 It's us?
app.js?1445528998:42 Someone just connected.
app.js?1445528998:42 It's us?
app.js?1445528998:38 refershing page listings!
Navigated to https://app.roll20.net/editor/
app.roll20.net/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com https://www.googletagservices.com https://*.googlesyndication.com https://www.google-analytics.com https://*.googlesyndication.com https://d3clqjduf2gvxg.cloudfront.net https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com http://www.google-analytics.com". Either the 'unsafe-inline' keyword, a hash ('sha256-vfXs1/rv+K+nti1M2B/qxjprF45LKS/N5gJQVHYYoqc='), or a nonce ('nonce-...') is required to enable inline execution.
app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com https://www.googletagservices.com https://*.googlesyndication.com https://www.google-analytics.com https://*.googlesyndication.com https://d3clqjduf2gvxg.cloudfront.net https://*.googlesyndication.com https://*.firebaseio.com https://*.googlesyndication.com https://*.opentok.com https://*.googlesyndication.com http://www.google-analytics.com". Either the 'unsafe-inline' keyword, a hash ('sha256-v19duySXMwXd3zUU660hZgcRTRW/BoLT6eLuziV0Xdk='), or a nonce ('nonce-...') is required to enable inline execution.


November 02 (9 years ago)
Hi Will,

Does this happen in any other campaigns for you? I was able to load into it fine. Nothing in your console log jumped out to me. 

The other thing I want to check is have you tried accessing the game from more than 1 computer? 
November 03 (9 years ago)
No this only happens in the one campaign and I've tried accessing it from 2 different computers and from a tablet, all give me the loading loop.

Oddly enough I can get the campaign to not refresh by joining the game in half a dozen different tabs and cycling through them quickly until one stops looping.
November 03 (9 years ago)
If you clone the campaign does the issue persist? 
November 04 (9 years ago)
yes the issue does persist with a cloned campaign.
November 04 (9 years ago)
Can you test if you are still having issues with this? We tried a fix on our end that should hopefully help resolve the issue.
November 04 (9 years ago)
That did the trick. Thank you.
November 05 (9 years ago)
Gen Kitty
Forum Champion
As you say this is resolved, I'll go ahead and close the thread.  If you have new issues or questions, don't hesitate to create a new thread.  Happy gaming!