Phone support has never been an official feature but just a side effect of the tablets and phones share similar OSes. If you were the creator of the game then it might have been a glitch but if you were just a player then the creator might have let his subscription lapse. What features the subscriptions have: <a href="https://app.roll20.net/account/supporter" rel="nofollow">https://app.roll20.net/account/supporter</a> Wiki page on tablet support: <a href="https://wiki.roll20.net/Roll20_Table_on_Tablet_Sup" rel="nofollow">https://wiki.roll20.net/Roll20_Table_on_Tablet_Sup</a>... Wiki page quoted How do I activate Mobile "Table on Tablet" Support? If you are a subscriber, it should "just work" when you visit the site via tablet. Do be advised that it is optimized for tablet, not phones, and we have no plans to attempt phone support.