Hello, I'm a DM and player of a few games on here, and one of my players has recently been having a problem where he gets completely and totally desynched from other players every few minutes. He's stubborn and doesn't want to make a post, so I'm making one on his behalf.
After he joins the game, everything will be fine... for a few minutes. Then roll20 tells him he's lost connection to the server, the message goes away shortly thereafter, but he never experiences this interruption on our Mumble (The service we use for communicating with each other) or any other website, leading us to believe that this is some problem with roll20. After this disconnect happens, even after the message goes away, he remains completely desynched from the rest of us. None of us can see what he says, when he moves his token, any rolls he makes, and so on. He'll refresh, and it will work again, for a few minutes, but having to refresh constantly, redo rolls, text, and everything else gets incredibly frustrating.
Is there anything he can do to keep this from happening, or is he just stuck in eternal refreshing hell?
After he joins the game, everything will be fine... for a few minutes. Then roll20 tells him he's lost connection to the server, the message goes away shortly thereafter, but he never experiences this interruption on our Mumble (The service we use for communicating with each other) or any other website, leading us to believe that this is some problem with roll20. After this disconnect happens, even after the message goes away, he remains completely desynched from the rest of us. None of us can see what he says, when he moves his token, any rolls he makes, and so on. He'll refresh, and it will work again, for a few minutes, but having to refresh constantly, redo rolls, text, and everything else gets incredibly frustrating.
Is there anything he can do to keep this from happening, or is he just stuck in eternal refreshing hell?