Some players not seeing token auras, nameplates

I'm running a game with 3 players present.  2 run roll20 in Chrome, one in Palemoon.  Only one of the Chrome-using players can see any of the nameplates or auras attached to tokens in our game.  No idea why.

Roll20 only supports Firefox and Chrome, non-test/beta versions.  This may explain your Pale Moon user's issues. Can your other player please follow Steps 1-3 of our Solving Technical Issues checklist (confirm using the latest non-test version of Firefox or Chrome; turn off all extensions, addons, and anti-virus; and clear the cache) to see if one of those components is causing the problem? We can only help if we can recreate the issue, so it is important that you follow each step. If doing that fixes the issue, just let us know. Otherwise, move on to Step 4 , and we'll need all that information, especially the console log starting from before loading the table to where the problem is replicated, to further assist your player.