Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Cannot Interact with Map in One Game (Firefox)

December 21 (9 years ago)

Edited December 21 (9 years ago)
This is a problem specific to only one of my roll20 games--the one I am DMing. And it only occurs in Firefox 43.0.1, if I load the game in Chrome it works fine. All of my other games, where I am a player, are working fine for me. I can interact with the map and tokens as expected.

I cannot interact with the map in the correct manner. If I try to scroll, it acts funny, like it won't scroll or it'll scroll but only show me white space beyond the original view, and eventually the map becomes entirely white space. If I click on tokens or objects, I see their interface, but it doesn't always match where the token is on the map. Needless to say, I cannot actually manage the map like this. I'm unsure how to reproduce the problem in another game, as I was running my game fine in Firefox before, though it may have occurred shortly after I updated to the latest version of Firefox. But it seems to still be there every time I load the game, and clearing my cache did not help resolve the issue. Copying the game and trying to run the copy also did not resolve the issue. Other players in the game do not seem to have this issue.

The following error appears in the console upon loading the game: "IndexSizeError: Index or size is negative or greater than the allowed amount app.js:5:0". While I am still able to run my games in Chrome, Firefox is my preferred browser so I'd like to know what's going on here.
December 22 (9 years ago)

Edited December 22 (9 years ago)
Do these issues persist at multiple levels of zoom?
December 22 (9 years ago)
The zooming feature doesn't really work in this state, so yes. If I switch to a different map (I have created several maps for this campaign), I only get a blank screen, and returning to the original map displays a blank screen as well. It's as if there was a problem with the display, and not with the game itself (since I can access everything in the game fine in Chrome, but not Firefox).
December 22 (9 years ago)
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
Magil, if you launch your game in Firefox's safe mode, do you still have the issue?
December 22 (9 years ago)

Edited December 22 (9 years ago)
I tried restarting Firefox in "safe mode" (add-ons disabled), and it functioned normally on the first map, but switching to any other map made it turn blank, and switching back makes the first map blank too. Exiting the game and then re-entering made it behave in the manner described in my first post. In other words, it did not fix the issue.
December 23 (9 years ago)
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
This is only affecting one game? Can you give me the url? Not the join link but the url to the game detail's page?
December 24 (9 years ago)
Yes, it only affects this game: https://app.roll20.net/campaigns/details/1142549/p...

My other games still seem to be working fine.
December 24 (9 years ago)
Stephen Koontz
Forum Champion
Marketplace Creator
Sheet Author
API Scripter
Compendium Curator
I took a look at your game using Firefox and didn't run into the error you mentioned. I also looked at the back end data. It appears it's an issue local to you and your install of Firefox. Perhaps a bad interaction with some 3rd party software like an anti-virus or a piece of malware.