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Marketplace Purchases Unavailable

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Marketplace Purchases Unavailable
  4. Resolved
1451353231
Mark C.
Plus
Permalink for 2765825 Quote
Hello, I just purchased a token set and am trying to build a map. The tokens will not appear in my art library when I search for them and when I attempt to pull them from my purchased library I am just getting a symbol of a circle with a line through it. What can I do to fix this? Thanks!
1451358987
Pat S.
Forum Champion
Sheet Author
Permalink for 2766086 Quote
Hello Mark. You need to email the devs at <a href="mailto:Team@roll20.net" rel="nofollow">Team@roll20.net</a> and supply your account name/email you use to log in with and the package you purchased. All financial issues (marketplace purchases, subscriptions, etc...) are handled through email to ensure privacy.
1451411553
Avacyn
Pro
Permalink for 2768264 Quote
Hi&nbsp; Mark C. - please do email us and we will help - important to note, we were having some issues earlier today from&nbsp; a DDoS attack and this may have caused the issues you described. I am going to close and resolve this thread and once you email we will continue to work to resolve the issue.