Roll20 app issue

I hope this is the right place.  A player of mine is trying to use the app for my roll20 campaign.  Now, he can access other campaigns, but when trying to access mine, the app gets stuck on the Loading screen.

Could you have have your friend complete Steps 1-3 of our Solving Technical Issues wiki page, taking special care to... Temporarily disable all browser add-ons and extensions Temporarily pause your anti-virus, and Try switching browsers (for Chrome/Firefox specific issues) to see if one of those components is causing the problem. If all of that fails, he would need to follow Step 4 , including providing all of the necessary information ( especially the Console Log! ), so that we can further assist you. Thanks!

Sorry, just to be clear, he can't get access via the tablet app.

Any chance of a screen size over ride? I'd love to play on my Note 5, but it has a 5.5" screen.  It processes the online site well but it's cumbersome to use.  Thanks in advance