Black loading screen

Operating System Windows Windows 7 Screen Resolution 1680 x 1050 Web Browser Chrome 48.0.2564.116 Browser Size 1680 x 949 Color Depth 24 bit Javascript Enabled Flash Version 20.0.-1 Cookies Enabled Okay so here's what it says I have for my computer, and I don't know what the problem is, but on some of my games I just have this black loading screen that won't let me play. I am very frustrated and I hope you can solve this problem for me. Please. Very important that you solve this for me.

Hi, Asuna Y. That does sound frustrating! You've already completed some of Step 4 of our guide to Solving Technical Issues , but could you also please work through the first three steps? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please finish up Step 4 by providing: A Console Log from the moment you logged into the page through when you encountered the issue Thank you.

I have already tried everything from 1~3, but what do I do to find the console log? Thanks.

Do you experience this issue on Firefox, as well? You can find instructions to open your Console Log at the bottom of the Solving Technical Issues page: Use the keyboard shortcut: Command - Option - J (Mac) or Control -Shift -J (Windows/Linux). If that doesn't work, follow these instructions: <a href="https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console" rel="nofollow">https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console</a>

Yes I did try firefox to no avail. I have tried opening the console, and all that comes up is a blank. Is this normal?

Try opening your Console Log after opening your game and then refreshing the page.

Thank you. Here we go.. Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-OaI2TbTanxKeKpH8dJ/wv8cnhEu6t9IprUB91KJIjM4='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-Tbd6rJvOw8vdjztA7tHGa3QeYN3L4e+0VDdY+tOnru0='), or a nonce ('nonce-...') is required to enable inline execution. app.js:29 70 app.js:30 TOUCH SUPPORTED: false app.js:30 USING WEBGL ACCELERATION... app.js:30 WEBGL STARTUP SUCCESS app.js:25 select app.js:25 Switch mode to select app.js:40 Initializing new dice engine with randomness... app.js:40 Using random entropy app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! tutorial_tips.js:7 tuts loaded app.js:36 Final page load. app.js:36 Scan for new plays! app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! <a href="https://s-dal5-nss-45.firebaseio.com/.lp?start=t&ser=67950670&cb=3&v=5&ns=roll20-5" rel="nofollow">https://s-dal5-nss-45.firebaseio.com/.lp?start=t&ser=67950670&cb=3&v=5&ns=roll20-5</a> Failed to load resource: net::ERR_CONNECTION_TIMED_OUT app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! app.js:45 window resize app.js:30 Final set zoom! app.js:30 UPDATE GL SIZE! app.js:30 Final set zoom! firebase.2.4.0.js:167 GET <a href="https://s-dal5-nss-45.firebaseio.com/.lp?start=t&ser=97639384&cb=6&v=5&ns=roll20-5" rel="nofollow">https://s-dal5-nss-45.firebaseio.com/.lp?start=t&ser=97639384&cb=6&v=5&ns=roll20-5</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167 firebase.2.4.0.js:167 GET <a href="https://s-dal5-nss-45.firebaseio.com/.lp?start=t&ser=34277701&cb=9&v=5&ns=roll20-5" rel="nofollow">https://s-dal5-nss-45.firebaseio.com/.lp?start=t&ser=34277701&cb=9&v=5&ns=roll20-5</a> net::ERR_CONNECTION_TIMED_OUT(anonymous function) @ firebase.2.4.0.js:167

Great, thank you. I've brought your issue to the attention of the Roll20 Dev Team, who will take a look at it.

Thank you so much. Hope it gets solved.

Hey Asuna, sorry you're having issues. What do you get when you go to the following url?&nbsp;<a href="https://roll20-5.firebaseio.com/pingdomcheck.json" rel="nofollow">https://roll20-5.firebaseio.com/pingdomcheck.json</a>

Errr, it makes me open a program, but apparently the computer doesn't know what to use to use the program. If it helps any, I used a VPN and roll 20 finally worked...

If the VPN is what fixed it for you, it looks like there is an issue with your network, somewhere, blocking traffic from firebase. This can be caused by Chrome extensions, or a firewall on your computer or router, or it can be issues with your ISP. These issues are things that are outside of our control, so I'm sorry, but there really isn't much else I can do to help. It looks like you found a way around the issue with the VPN, so hopefully that will continue to work for you.