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Not Seeing Icons Only Seeing Letters

1459457103

Edited 1459462405
I am not seeing any icons when I go into my game to set it up, just the letters 'behind' the icons. Using current version of FF on Windows 10. Actually seems to be that way all over the website no icons.   Thank you.
Hi,  Merrie S. I'm sorry to hear that you're having display issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
1459472083

Edited 1459472816
Seems to be just Firefox, seems ok in Chrome Ill go through the steps for Firefox.  Went through the steps, just had my computer tuned up so know its not anything causing an issue.  I have been having problems with Firefox and graphic issues, was told its a possible problem between recent video card updates and Firefox. 
1459480310

Edited 1459480386
I'm glad Chrome works for you; you may unfortunately have to use it until we can figure out what's wrong. Which graphics card does your computer uses, and which driver version were you recently updated to? Additionally, it might help determine the exact issue if you would please complete Step 4 with Firefox. Please include a screenshot showing the issues  and the Console Log. Thank you.
GForce 930M Driver Version 364.72 Ill add the report shortly.
1459528389

Edited 1459528498
Only thing in console is the following: unreachable code after return statement browse.js:655:3  Firefox Version 45.0.1, Anti-Virus Webroot. Extensions: Bing Search / Ebates
Thank you. I've brought your issue to the attention of the Roll20 Dev Team, who will take a look.
Not a problem glad to help.
1459582171
Lithl
Pro
Sheet Author
API Scripter
Your computer isn't loading the Pictos font(s) for some reason. All of the icons you're missing are actually letters in a font full of graphics instead of letters, so when the font doesn't load, you get the letters instead.
So do you have a suggestion on how to fix that?
1459703680

Edited 1459704146
vÍnce
Pro
Sheet Author
Try checking your FF settings for fonts/colors. (specifically the "Allow pages to choose their own fonts..." needs to be enabled) enabled disabled FF settings
Excellent that fixed the issue thank you !
1459798529

Edited 1459798544
Phil B.
Forum Champion
Sheet Author
Since this appears to be taken care of, I'm going to go ahead and Resolve this thread. If you have any further issues, please feel free to open a new thread. PS. Thanks Vince, I didn't even know that option was a thing. I'll have to remember that for the future.