Video chat (Tokbox) is reaaaaaaaally slow.

We did a little test within the same household — on a 50Mbit link — of counting 'One one thousand two one thousand three one thousand' in one room, and watching the feed in the other. The results were painful; by the time I was at 14, I was only just hitting 8 in the other room, and the video feed was very jerky and uneven (frozen frame, then sped-up footage, then another frozen frame, then fine, then more sped-up-to-catch-up footage, etc.) and the audio was pretty much never in sync with the video. Not the end of the world, and the performance issues might be temporary or some sort of transient issue, but I figured it was worth mentioning because it could lead to a lot of talking-over-each-other and such.

If you might send us your specs from <a href="http://supportdetails.com/" rel="nofollow">http://supportdetails.com/</a> to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> -- we'll see about passing this along to TokBox. They've been really responsive with us so far. I wouldn't claim I've never seen the video lag, but my experience has been that it's as good if not better than any other streaming methods (Google Talk / Hangount, Skype, etc) so far. We're really hopeful that stays the case as Roll20 grows, so this is a priority.

Hi, same problem here. The video chat didn't worked for me. I'm Italian and i was playing with other italian friends. I got a adsl: 11116 kbps in downstream and 637 kbps in upstream. We heard the voices with 1 second lag, but the video was totally stuck, there were red bands and the images refreshed like one time every 20-30 seconds. Maybe because i'm in Europe?

TokBox has European servers... so this hopefully shouldn't be an issue. You're invited to send specs from <a href="http://supportdetails.com/" rel="nofollow">http://supportdetails.com/</a> to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> and we'll get a hold of TokBox.

Done :)

Similar problem. Delay between speaking at my machine and hearing the voice on the other end was approx. ~2 seconds. Also, my camera kept crashing. My friend's cam ran on fine though he had the same sound delay. Sound QUALITY was on par with Skype though.

You have a 50Mbit link to the Internet? Or between the computers in the household? I genuinely meant to the internet. Comcast business account, since two of the household telecommute. Though to be accurate, it's 50Mbit down, 20Mbit up. Either way, it should be more than enough for a small video chat. Nolan, I'll try to generate more information (i.e., once my housemate is done work I'll see whether it's consistently reproducible beyond the two tests we did earlier) and roll that in with a supportdetails report for each of the two machines used in the test, but it was definitely *way* laggier than Google Hangout (which is what my tabletop group currently meets using). With some of our members who have limited bandwidth, a little bit of lag/skipping wouldn't be unexpected, but we've never seen it between the two machines used for the test. Thanks for being responsive, either way!

I tried again to use the video chat feature with another pc and webcam.. nothing. The video refreshed every 15 seconds for a small time and then freezes completely. What did they say in TokBox?

Tokbox was the only thing that just flat out didn't work last night. My video and voice was fine (apparently I had a few cutouts, but nothing serious) One of my players had voice and video as well, another had no video, but he had voice, the third had video with no voice and the fourth had it working, but it kept kicking him off. We eventually turned it off and went back to mumble.

same problem here, two people connected both in the UK, delay of about 2 seconds. Went to Skype and it was fine.

Had my first session tonight and all the players were very impressed with the feature set. But we couldn't play, and ended up switching over to a Google+ Hangout to finish our game. I'm in Kempsey, NSW, Australia. Two players were in Canberra, ACT, Australia. The fourth was in Newcastle, NSW, Australia. The bloke in Newcastle had a second and a half of lag (producing a three-second round-trip delay), and couldn't get a work in edgewise. One of the blokes in Canberra had an issue with his Flash plug-in, and in trying to fix it got logged out and couldn't remember his password to log back in. Password recovery didn't work.

Played around with this from my Comcast line in Oregon. With two computers at the same site, round trip audio latency (video seemed synchronized, but clapping is easier to test) was about 750ms. Google chat and skype at the time were about 500ms. So TokBox was definitely worse, but not awful.

Here we are playing with google + hangout, i sent several messages to tokbox but nothing, here in south italy the service is unusable.. When it goes well the lag is like 15-20 seconds.. otherwise it just freezes with red lines..

I am closing this thread, and will be closing all future threads related to TokBox issues. There's a clear announcement thread, that for some reason people aren't using. community.roll20.net/discussion/397/videovoice-chat-tokbox-problems-check-here It's awesome that Skype, Google+, or your mom's camcorder sent through your own personal satellite are working better than TokBox. Right now Roll20 is using TokBox. So if you'd like Roll20 video chat to work for you group, it would be greatly helpful to YOU and US to use the diagnostic tools listed in the TokBox thread. And if you're not getting responses from TokBox, continue to tell us in that thread and we'll use this when dealing with TokBox. We want to find a solution that works for as many players as possible, and right now we're very hopeful about TokBox. But if we don't have the facts and aren't working with their system, we can't get the most out of them-- and saying "we gave up and switched to another system" without coupling that with "after we ran the diagnostic tools and contacted TokBox", don't be surprised if the system doesn't improve.