Community Forums: Stuck at Loading... | Roll20: Online virtual tabletop

1353849643

New DM to the community and tried to launch yesterday. Using google chrome and windows 7, also have tried it with firefox. Already looked through other threads with the same issue but none helped.

1353853829

Gid

Roll20 Team

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Have you tried clearing your cache already, Rockaby? Also, if you open up your java console while stuck on the loading screen, do any errors appear?

1353923081

Cenobyte

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Sorry for late response. I tried clearing cache and still no luck. *edit* Tried again and got the errors in java console: Uncaught SyntaxError: Unexpected identifier app.roll20.net:35 Uncaught ReferenceError: d20 is not defined loading.js:1 Uncaught ReferenceError: d20 is not defined app.roll20.net:311 70 app.js:3 Uncaught TypeError: Cannot set property 'engine' of undefined app.js:3 Uncaught TypeError: Cannot set property 'bootstrap' of undefined app.roll20.net:2293 Uncaught TypeError: Cannot read property 'engine' of undefined

1353960878

Gid

Roll20 Team

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Rockaby, could you supply a copy of everything that's in the console log? While there aren't any errors, there might be something that could clue us to the cause of your problem.

1353981397

Gid

Roll20 Team

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Thanks for the error log! I'll fire this over to the devs.

1354832416

Cenobyte

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Just checking in to see how it is going.

1354896025

Riley D.

Roll20 Team

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Delete the quotes from your Display Name ("Slappywag"). I'll push out a fix to support them in the next update, but I think that's what's causing the problem...

1354915488

Cenobyte

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Well now DON'T I FEEL LIKE A DINGUS Thank you