Community Forums: Can't access a campaign | Roll20: Online virtual tabletop

Can't access a campaign

1354641068

hey so I applied to join a campaign, got accepted but when I tried to view it, an error notice popped up. I refreshed and the notification was gone, but the campaign doesn't show up on my campaign list and I don't know how to find the campaign again.

1354644053

Gid

Roll20 Team

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Stevie, do you remember what the error notice was about? As for not having the campaign in your list, a campaign only gets added to your list when you successfully log in to a session. It sounds like you were unable to connect at all. Did you apply via the Looking for Group tool?

1354671881

Tyrus

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sorry Kristin I should have written down what the error was but I forgot, I think it had something to do with not being supported and it told me to contact support. Yes I was unable to connect at all I found the campaign with the looking for a group tool but haven't been able to since. the campaign was called "The Towers of Iversed" or something very close to that.

1354677481

Gid

Roll20 Team

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What browser are you using? If you got the error message that I think you got, it sounds like you might not have been using one of the Roll20 supported browsers. The browsers we support are Chrome, Firefox, and Safari. Internet Explorer by itself can't run Roll20. You'll need install the Chrome Frame plugin for Roll20 to work in IE. In order for Roll20 to work, you need a pretty modern browser that can handle HTML5.

1354735328

Tyrus

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I'm using Firefox

1354737866

Gid

Roll20 Team

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Stevie, could you supply me your full browser specs (I don't need your IP address). Also, what happens when you try to create a campaign of your own and launch it?