First, here are the Roll20 wiki docs for that, Assigning Players to Characters, <a href="https://wiki.roll20.net/Journal#Can_Be_Edited_.26_" rel="nofollow">https://wiki.roll20.net/Journal#Can_Be_Edited_.26_</a>... Assigning Characters to Tokens, <a href="https://wiki.roll20.net/Token_Features#Represents_" rel="nofollow">https://wiki.roll20.net/Token_Features#Represents_</a>... Here are a few places to check, for why you may have encountered this in your game. When assigning control of TOKENS, the drop-down menu will say "Represents Character" and the drop-down list will contain Characters (not Players). If you have not created Characters in the Journal yet, those names will not appear on the Token drop-down menu. When assigning control of CHARACTERS, the drop-down menus say "In Player's Journals" and "Can be Edited & Controlled By", these 2 drop-downs list the Players. Check there. Are your players listed as expected here? Players can change their Display Name for the game, under the Settings tab in the game. The Players drop-down lists will show the Display Name that they entered, which might be different from their regular Roll20 Name. Roll20 wiki docs for Display Name, <a href="https://wiki.roll20.net/My_Settings#Display_Name" rel="nofollow">https://wiki.roll20.net/My_Settings#Display_Name</a> If you still have the issue after checking these ideas, please post again and we will reply with the Troubleshooting Steps for bugs & technical issues.