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Sound Effect Issue

One of my GMs recently purchased pro and got into sound effects, trying to better the immersion in his games. Unfortunately, despite being given permission to use a sound effect/music from the author, it was rejected by Sound Cloud. After doing a little digging we found that this is not the first time this issue has come up, indeed it seems to be a very common problem dating back years on Roll20.  So, can someone tell me how they work with custom sounds and background music if it's just going to be rejected. 
1468008789
Pat S.
Forum Champion
Sheet Author
The author of the music/sound effects has to have them set to public not private if they have not done this yet.