Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account
This post has been closed. You can still view previous posts, but you can't post any new replies.

Paypal not working

Hi Guys, Trying to log into paypal to pay for Lost Mines - It's not allowing me to log in saying "Please make sure you enter your email address and password correctly."  My details are correct, I have checked them by logging in on Paypal.com. Tried 10+ times without ABP enabled and on two different browsers. 
Also the same problem when trying to upgrade to premium. 
1469814485

Edited 1469815253
Phil B.
Forum Champion
Sheet Author
I'm guessing you have 2-factor authentication on your account. We're sorry that this isn't currently supported by the PayPal method we're using. We're currently investigating a different PayPal method so we can support it in the future, but in the mean time unfortunately the only option is to disable TFA on your PayPal account temporarily until you complete the purchase, after which you can re-activate it.
Quite happy to do that tbh (It is annoying as hell) - Thanks for letting me know!
1469915446

Edited 1469915588
I am also, trying to purchase, the "LMoP" game module & having trouble logging in & getting this message and there is no second authentication factor, involved. Also, AdGuard 6.0 is disabled. I had this happen once before when trying to get a monthly subscription & that was fixed at the time. And i had no trouble at all buying the exclusive art pack during the Roll20Con. Now it is back ! Sorry — your last action could not be completed If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes. If you came to this page from another website, please return to that site (don't use your browser's Back button) and restart your activity. If you came from PayPal's website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again.
1470082407
Phil B.
Forum Champion
Sheet Author
Glad to hear it Richie! Enjoy the LMoP! Ricky, since this is dealing with a little more specific payment stuff I'd rather handle this privately, through email. If you drop us a line at <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> I'll take care of you there. If you can answer the following questions in that email, we can try and get this done quickly: Is that the only error you receive when you try to complete your order? Have you tried it again, since it failed last time? Since we are done with this thread, I'm going to go ahead and close it. If either of you have any further issues please feel free to start a new thread and I will attempt to help you there.