Can't upload images in my library from inside my games

Hello, I tried to upload .pngs, and jpegs using the upload button in the library section of my games (on dev server) and it doesn't work:  The progress bar appear normally then load and disappears normally. But at the end there is nothing uploaded in my libary. I uploaded directly into the object layer the same images and it worked without problem (without adding the images in the library i know it is the normal behaviour) : it created them normally as tokens. I used the Maketplace / My Library, Upload option and there it works without problem, the images appears in my library. I tried it on two of my games, and it gives the same result. Do someone have the same issue ? Can the dev help me ? The problem exists on all of my computers (laptop and desktop) and it doesn't seem to be related with my configuration/antivirus (not the same on each computer) ...

Hi, Laurent . I'm sorry to hear that you're having issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!

Step 1 - 3 done but no result (no extension installaed&nbsp;on chrome) Step 4 : Console log: DROP ON FILE UPLOAD app.js?1471882387:44 e orbit 03.png app.js?1471882387:44 266847 app.js?1471882387:44 Uploading a size: 100x100 app.js?1471882387:44 Reader load! app.js?1471882387:44 img load! app.js?1471882387:44 350 app.js?1471882387:44 0 app.js?1471882387:44 Uploading a size: 200x200 app.js?1471882387:44 Reader load! app.js?1471882387:44 img load! app.js?1471882387:44 350 app.js?1471882387:44 20 app.js?1471882387:44 Uploading a size: 512x512 app.js?1471882387:44 Reader load! app.js?1471882387:44 img load! app.js?1471882387:44 350 app.js?1471882387:44 40 app.js?1471882387:44 Uploading a size: 2048x2048 app.js?1471882387:44 Reader load! app.js?1471882387:44 img load! app.js?1471882387:44 350 app.js?1471882387:44 60 app.js?1471882387:44 Uploading a size: 10000x10000 app.js?1471882387:44 Reader load! app.js?1471882387:44 img load! app.js?1471882387:44 350 app.js?1471882387:44 80 app.js?1471882387:44 Object {multiUploadNum: 0, multiUploadTotal: 1, size: 172923, width: 350, height: 291…}base: "<a href="https://s3.amazonaws.com/files.staging.d20.io/images/229621/Yz8pieqt0qEUzZcN5rsk6w/original.png&quot;filename" rel="nofollow">https://s3.amazonaws.com/files.staging.d20.io/images/229621/Yz8pieqt0qEUzZcN5rsk6w/original.png"filename</a>: "e orbit 03.png"height: 291imageid: "266847"multiUploadNum: 0multiUploadTotal: 1numCompleted: 5numToComplete: 5size: 172923url: "<a href="https://s3.amazonaws.com/files.staging.d20.io/images/229621/Yz8pieqt0qEUzZcN5rsk6w/original.png?AWSAccessKeyId=AKIAIIN5EYPDSP5EGMEA&Expires=1472589979&Signature=N9BdghmdDLxyiYZ55eAS56YeNSg%3D&quot;width" rel="nofollow">https://s3.amazonaws.com/files.staging.d20.io/images/229621/Yz8pieqt0qEUzZcN5rsk6w/original.png?AWSAccessKeyId=AKIAIIN5EYPDSP5EGMEA&Expires=1472589979&Signature=N9BdghmdDLxyiYZ55eAS56YeNSg%3D"width</a>: 350__proto__: Object

I tried to use the link to s3.amazonaws.com file and it seems to have been uploaded here, but i don't see the image in my recent uploads or my library...

Thank you. I've brought your issue to the attention of the Roll20 Dev Team, who will take a look.

Is there a chance you're uploading a file that's already in your Recent Uploads and that's why it's not appearing at the top? If not can you give me an example of a specific image you're having trouble with by including it in your response?

No, the image isn't already in the library (and when i use the upload in the marketplace/library it works correctly and appears in the Recent Uploads) Here is an example :

I just tested your library and had no issues drop uploading that image or another original. They both appeared in your Recent Uploads. I see nothing in the console log that would indicate it's not working properly. Do you think you could take a gif or video of the issue happening as I'm unable to recreate your problem.

Here is the recorded video <a href="https://www.dropbox.com/s/era20ec5in9765l/2016-09-" rel="nofollow">https://www.dropbox.com/s/era20ec5in9765l/2016-09-</a>...

Couple things, are your Recent Uploads filtered in that video, it appers to be but I can't tell due to the quality. Can you try unfiltering your Recent Uploads and see if that makes a difference. Also what's the filename and the imageid of the image you expanded?

Yes it was filtered, but without the filter it doesn't change : the image is still missing from the library.&nbsp; The image name is :&nbsp;Planet03_SR.png Where can i find the imageid ?

Any news on this problem ? I still can't upload anything from inside my games.

Inside your library, I'm able to upload images from inside your games. That strongly suggests to me that the issue isn't on our end but something local that's blocking you. Maybe some 3rd party process.&nbsp;

This is one of my standard server campaigns. The problem is on my dev server campaigns.

Laurent said: This is one of my standard server campaigns. The problem is on my dev server campaigns. Images uploaded on Dev have never saved to the Image Library. That may be more apparent now with the new library system. <a href="https://wiki.roll20.net/Dev_Server#Image_Uploads_o" rel="nofollow">https://wiki.roll20.net/Dev_Server#Image_Uploads_o</a>... The language there is a little out of date because it's talking about the old click to "star" your favorites which doesn't exist but the rest is all correct information. Images you upload to your Dev games aren't added to your library and also aren't counted toward your quota. If you want to add a file to your library do it on the main server, which you can access from Dev.

Before the library new version, it used to work. I had to login to the standard server before (and it kept the connexion alive for several days at least) but i could upload my images files. I used this procedure :&nbsp; Log into the normal server. Launch my game in the dev server. Upload my files. This no longer works.

Laurent said: Before the library new version, it used to work. I had to login to the standard server before (and it kept the connexion alive for several days at least) but i could upload my images files. I used this procedure :&nbsp; Log into the normal server. Launch my game in the dev server. Upload my files. This no longer works. You used to upload to your Dev library, which wasn't connected to your main library. Now Dev is using your main library, they are shared on both servers. However, uploading to dev still is sending it to your dev library, which isn't what you're seeing on your art library tab.

In the wiki it says : When you search for art assets on the Dev Server using the Art Library tab, it will search through the images you have uploaded and tagged while on the Main server. You can use those images in your Dev games as well. In addition, if you click on the "Star" icon in the Art Library tab, you will be able to manage your Main server Art Library . Uploads that you perform on the Upload tab will upload into your Art Library and count toward your quota like normal . They will also be available to use in Main server games. It doesn't say that when you upload in your library on dev server it doesn't appear in your library : it says the contrary. Did you change this behaviour and there is no link now between dev servers and the main library ? The part that you are quoting is the part about the drag/drop of an image directly into the tabletop, Drag-and-drop image uploads (when you just drag an image onto the tabletop to upload it), will be stored on the Dev Server. They will not show up in Art Library tab searches, you won't see them if you click the star icon, and they won't show up for use in Games on the Main Server. However, these images also don't count toward your quota.

Laurent said: In the wiki it says : When you search for art assets on the Dev Server using the Art Library tab, it will search through the images you have uploaded and tagged while on the Main server. You can use those images in your Dev games as well. In addition, if you click on the "Star" icon in the Art Library tab, you will be able to manage your Main server Art Library . Uploads that you perform on the Upload tab will upload into your Art Library and count toward your quota like normal . They will also be available to use in Main server games. It doesn't say that when you upload in your library on dev server it doesn't appear in your library : it says the contrary. Did you change this behaviour and there is no link now between dev servers and the main library ? The part that you are quoting is the part about the drag/drop of an image directly into the tabletop, Drag-and-drop image uploads (when you just drag an image onto the tabletop to upload it), will be stored on the Dev Server. They will not show up in Art Library tab searches, you won't see them if you click the star icon, and they won't show up for use in Games on the Main Server. However, these images also don't count toward your quota. And your bold emphasis is specifically the section I said in my previous post is outdated and no longer true. It's on a short list of wiki info to be updated. We're discussing the best way to manage uploads on the Dev server being added to your live library and it's something will probably add soon. In the mean time you'll need to upload images you want saved to your Image Library on the live server and not on Dev.

Now i understand. I hope that you'll find a best way to manage this. It's not a problem when i'm in the preparation phase of a scenario/campaign, but in the middle of a game (and it happened more than i thought it would).it'll be more difficult to follow the current image upload system in the dev server.