Okay, well, let's try a couple more things. Can you get me a screenshot of what your Network Connection tab shows when you are seeing someone else's account? So basically go to <a href="https://roll20.net" rel="nofollow">https://roll20.net</a> , and then open your Network Console (Ctrl + Shift + J in Chrome, then click on "Network"), then reload the page with it open. You should see a bunch of stuff show up in teh window, but at the top should be 'roll20.net'. If you could click on that so it shows the details (like the headers) and send me a screenshot of it, that would be great. Here's an example of me doing it: The other thing, if you click on the little green lock icon in the browser window (I have an arrow pointing to it below, top-left corner), then click on "View Certificate" on the right side. If you could send me a screenshot of what the info in the box I have highlighted says for you, that would help too. You can send me that info at <a href="mailto:riley@roll20.net" rel="nofollow">riley@roll20.net</a> if you want since it's personal stuff, and I'll take a look. Just want to see if I notice anything weird going on. Thanks!