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Avatar pics at bottom of screen not showing

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Avatar pics at bottom of screen not showing
  4. Resolved
1475022839

Edited 1475023183
Dagroth
Permalink for 4035877 Quote
Have an issue with the avatars on the bottom of the screen not showing up.  Haven't changed any settings and not played for a few months was working when last played but, not now.  The group I play with can see my avatar and they don't have an issue.  Need help resolving this please. 
1475026518
Gid
Roll20 Team
Permalink for 4036167 Quote
Are you seeing the player's nameplates at the bottom of your screen? If yes, check your Settings tab and under "Player video/avatar size :" make sure you have it set to some setting other than "Names only".
1475027421

Edited 1475027950
Dagroth
Permalink for 4036231 Quote
No name plates no pics at all its just not there. I have tried small reg and large settings and nothing is showing.  I am using google chrome for my browser and it's on auto update if that helps.  Ok i tried it in Mozilla / firefox and it pulls up fine so its an issue with google chrome any ideas on how to fix it? 
1475028174
Dagroth
Permalink for 4036279 Quote
After trial and error I found that the Norton safe addon was enabled and was blocking the pics for some reason.  Turned it off and the pics and name plates are working as they should.  Problem fixed.  
1475035141
Gid
Roll20 Team
Permalink for 4036737 Quote
Glad to hear you were able to discover the cause, Russel! Usually when something goes awry on Roll20, the first thing to check is if a browser add-on is causing issues.
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