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User's name and account wiped clean?

Hey, I came across a user whose name has disappeared, along with their looking-for-players thread. Is this from them opting out, or something else weird? I can still send them PMs when I access their account, but not much else. Account in question: <a href="https://app.roll20.net/users/977236/" rel="nofollow">https://app.roll20.net/users/977236/</a> Their ID is still in the database, but it looks like that's about it?
I've been having a similar problem; can anyone address this?