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Connection Issues

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Connection Issues
1476751972
Steph
Permalink for 4127250 Quote
I have been have the issue for months now with having my connection to the server go out on me. Sometimes refreshing will reestablish a connection, but only for a time. I have this issue when using the roll20 site and when connecting through Google Hangouts. I have seen a few other posts about others having a similar issue, so I realized that it was unlikely that it was issues with my internet connection as I had first thought. My group does not use the A/V aspect of roll20. I've gone through the steps listed on the wiki, but the problem still repeated itself. I am running Chrome ver.&nbsp;53.0.2785.143 m on Windows 10 (through I also had the problem on Windows 7 as well). My antivirus is McAfee, but turning it off didn't seem to help any.&nbsp; And my logs from the issue with the antivirus turned off: Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-nYAjeuHyArn3Ui0Vlk57kgJNF6J+2iAZRI7hbA82lHQ='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net <a href="https://partner.googleadservices.com" rel="nofollow">https://partner.googleadservices.com</a> <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> <a href="https://ssl.google-analytics.com" rel="nofollow">https://ssl.google-analytics.com</a> <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> <a href="https://ajax.googleapis.com" rel="nofollow">https://ajax.googleapis.com</a> <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> <a href="https://d3clqjduf2gvxg.cloudfront.net" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net</a> <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.firebaseio.com https://*.tokbox.com https://*.opentok.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> <a href="http://www.google-analytics.com" rel="nofollow">http://www.google-analytics.com</a> <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> <a href="https://crowdin.com" rel="nofollow">https://crowdin.com</a> <a href="http://stun.l.google.com" rel="nofollow">http://stun.l.google.com</a>". Either the 'unsafe-inline' keyword, a hash ('sha256-0e7Q3QqVn8f0h38oogzHudH+MBBdX9InX4bX658dij4='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1476392470:35 70 app.js?1476392470:35 TOUCH SUPPORTED: false app.js?1476392470:35 USING WEBGL ACCELERATION... app.js?1476392470:35 WEBGL STARTUP SUCCESS app.js?1476392470:30 select app.js?1476392470:30 Switch mode to select app.js?1476392470:46 Initializing new dice engine with randomness... app.js?1476392470:46 Using random entropy app.js?1476392470:48 Unable to start up OpenTok! app.js?1476392470:51 window resize app.js?1476392470:36 Final set zoom! app.js?1476392470:35 UPDATE GL SIZE! app.js?1476392470:36 Final set zoom! tutorial_tips.js:7 tuts loaded app.js?1476392470:42 Final page load. app.js?1476392470:42 Scan for new plays! app.js?1476392470:41 Auth'ed. app.js?1476392470:41 Go post auth! app.js?1476392470:41 initial setup app.js?1476392470:39 T.r app.js?1476392470:41 Got players value... app.js?1476392470:41 joining game... app.js?1476392470:39 Full load page! app.js?1476392470:41 We have 1 pages app.js?1476392470:39 Player -KUK-0TyiBWBvwkWKiJV is offline... app.js?1476392470:40 Global Volume: 100=1 3app.js?1476392470:39 Adding myself before r app.js?1476392470:41 Deferred finish joining... app.js?1476392470:35 Firebase Online app.js?1476392470:39 Adding myself before -KUK-0U3SrGlr288ZtU- app.js?1476392470:49 Init internal WebRTC app.js?1476392470:41 handle page changes app.js?1476392470:41 false app.js?1476392470:49 Refresh Journal List! app.js?1476392470:49 Search took 4ms app.js?1476392470:49 connectionReady app.js?1476392470:49 sessionsId 2pA28Xf1tHd-IkxDAATM app.js?1476392470:41 init active page! app.js?1476392470:39 activate page! app.js?1476392470:39 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1476392470:30 join CB null Object app.js?1476392470:49 Joined room! app.js?1476392470:37 Do refresh link cache! app.js?1476392470:49 Refresh Journal List! app.js?1476392470:49 Search took 8ms app.js?1476392470:42 Scan for new plays! app.js?1476392470:38 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1374441/JUfAcJvK1w9d9OoI_7-nUg/thumb.png?13728146495" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1374441/JUfAcJvK1w9d9OoI_7-nUg/thumb.png?13728146495</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/1374441/JUfAcJvK1w9d9OoI_7-nUg/max.png?13728146495" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1374441/JUfAcJvK1w9d9OoI_7-nUg/max.png?13728146495</a> app.js?1476392470:38 setting src app.js?1476392470:34 Cols: 2 Rows: 2 app.js?1476392470:34 Took 1ms to generate cache. app.js?1476392470:39 Graphics: 1 app.js?1476392470:39 Paths: 0 app.js?1476392470:49 INITIATLIZING INTERNAL VIDEO CHAT 2app.js?1476392470:39 Reorder by ZORDER app.js?1476392470:35 Firebase Offline app.js?1476392470:39 Player -KUK-0TyiBWBvwkWKiJV is offline... app.js?1476392470:35 Firebase Online app.js?1476392470:36 Final set zoom! app.js?1476392470:36 Array[2] app.js?1476392470:35 UPDATE GL SIZE! app.js?1476392470:36 Debounced init page! app.js?1476392470:41 init active page! app.js?1476392470:35 Firebase Offline app.js?1476392470:39 Player -KUK-0TyiBWBvwkWKiJV is offline... app.js?1476392470:35 Firebase Online app.js?1476392470:35 Firebase Offline app.js?1476392470:39 Player -KUK-0TyiBWBvwkWKiJV is offline... app.js?1476392470:35 Firebase Online app.js?1476392470:35 Firebase Offline app.js?1476392470:39 Player -KUK-0TyiBWBvwkWKiJV is offline... app.js?1476392470:35 Firebase Online app.js?1476392470:35 Timeout ref showed error! app.js?1476392470:51 window resize app.js?1476392470:36 Final set zoom! app.js?1476392470:36 Array[2] 2app.js?1476392470:35 UPDATE GL SIZE! app.js?1476392470:36 Final set zoom! app.js?1476392470:36 Array[2] app.js?1476392470:35 UPDATE GL SIZE! app.js?1476392470:36 Debounced init page! app.js?1476392470:41 init active page! app.js?1476392470:39 Player -KUK-0U3SrGlr288ZtU- is offline...
1476911290
Gid
Roll20 Team
Permalink for 4135147 Quote
Steph, while in a game, do you get a red box popping up in the upper right hand portion of your screen mentioning a connection interruption? Is your device using WiFi to connect or does it have a direct cable to your router?
1477442670
Steph
Permalink for 4162327 Quote
Yes, the red box pops up. I am using WiFi.
1477496378
Gid
Roll20 Team
Permalink for 4164372 Quote
That red box pop-up is letting you know that there's an issue with staying connected with our server. The issue you're dealing with is likely due to the strength of your WiFi connection. There's a lot of information that's passed back and forth and update while playing a game, so a reliable connection is required to play a game smoothly. You might want to try different rooms to see if being in closer proximity of your WiFi router helps alleviate your connection troubles. You also may want to check to see if anything on your device/laptop that may be throttling your connection. Often a device automatically puts up stiffer security if its connected to a WiFi connection, you may want to look into your devices settings to see if there's anything impeding or filtering your connection.
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