Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Roll20 Logo

Play NowArrow

Join a GameArrow

CharactersArrow

ShopArrow

ToolsArrow

CompendiumArrow

CommunityArrow

Search

Sign InArrow

Roll20 Logo Hamburger Menu

Chat archive blank - any way to restore?

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Chat archive blank - any way to restore?
1480456014
Undeadsee
Plus
Permalink for 4306857 Quote
I recently noticed that the chat archive for one of my longer-running campaigns no longer opens correctly - it just displays a blank page with a "hide whispers" button on the top right. I have a feeling it may be related to the size of the chat log. Is there any way a dev might be able to temporarily restore/make this chat archive available so I can download a copy of it - then I'll clear the archive (which I assume may allow it to start loading correctly) Below is the chat archive url: <a href="https://app.roll20.net/campaigns/chatarchive/1610068" rel="nofollow">https://app.roll20.net/campaigns/chatarchive/1610068</a>
1480818053
casualtuna
Permalink for 4324990 Quote
Dev please response to this problem, we need our chat archive back.
1480975848
Gid
Roll20 Team
Permalink for 4332395 Quote
Out apologies for the wait. We had some backlog due to the holidays. We had to do a lot of combing through the archive to figure out what happened. If you check now, you'll have the chat log back. There is a gap on November 6th, 2016. In order to get the chatlog working again, we had to take this day's archive out. During that session, the GM mentioned copying and pasted something regarding "Concentration" that errored out. It spammed several unfound Unicode blocks. Whatever was C&Ped at that point was caused a JSON corruption. Would you happen to remember what and were the text was copied from?
1481025451
Undeadsee
Plus
Permalink for 4334668 Quote
The chat log does indeed seem to be accessible now - thanks! I don't recall if it was that specific day - but I do remember at some point a discussion about concentration and I (or one of the players) tried to copy/paste into chat some content (related to the rules of the 5e concentration mechanic) from a PDF. Perhaps there were some funky characters/formatting from the PDF that blew up the chat? If you really wanted I could probably try replicating the issue (assuming its related to content being copy/pasted) - but I don't exactly want to risk killing my chat log again xD
1481144600
Gid
Roll20 Team
Permalink for 4340432 Quote
I'd probably make a solid bet that it was likely the PDF copying over some funkiness along with the ride. If you want to test, I'd recommend just working with a newly created blank game. No sense breaking the game you and your group are actively participating in. If the PDF C&P is what broke that game, then it would likely break whatever game you try it in.
You must Login to your Roll20 Account to post a reply.