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Map Layer problems

I have a player who keeps having issues with the battle map specifically the map layer.  The attached pictures are the only examples I currently have.  All of the white were map pieces on the map layer.  As you can see he could see items on the token layer fine.  Last time he could see the actual battle maps on map layer but could not see other items (rubble, tables etc) placed on the map layer. The other map he could see the token layer fine but the map layer was way more blurry than the rest of us, it was slightly blurry as it was a scanned image from a module.  He does have internet bandwidth issues which may have something to do with it.  It keeps changeing exactly how it happens but it is like this  about 2/3 of the time and once it starts it is like that the rest of the night.
Hi, Cary McGehee . I'm sorry to hear that your player is having issues. Could you ask him to carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, he should thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!