Unable to use the Jukebox in Firefox (50.1.0) as it is still Powered by Soundcloud

Ever since Soundcloud cancelled support for Roll20 i am unable to use the Jukebox in Firefox. Even with freshly created Campaigns the jukebox is still "Powered by Soundcloud" which results in me beeing unable to search/load music.This occurs on my Firefox browser Version 50.1.0 using widows 10.  I just tried opening a campaign in  in Microsoft Edge and discovered that it works fine there, is there a fix for this (since i would prefer NOT to use Microsoft Edge....) Screenshot from 2 Monitors at the same time, same campaign On a different note, the tab for the Campaign in Firefox always displays a name of an old campaign that had it's name changed long ago, even if different campaigns are open at the same time in different tabs , all will display the old name "Der Foliant der Welten". not too bothering, but still a bug EDIT: Now it's not possible to get past the loading screen anymore!!!

Hi, Marcel F. I'm sorry to hear that you're having issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!

Hi Silvyre, For step 1: The Issue, as mentioned above, only persists in Firefox. Google Chrome and Microsoft Edge work fine. Step 2: With all extensions disabled, the same problem occurs Step 3: After Clearing the cache, the problem still occurs Update on the problem: After adding music through Google Chrome and Following all the other steps, the campaign refuses to advance past the Black loading screen. This is not the case in other Campaigns (Where i am not the GM) in the same Browser, the tab of the game  still displays the wrong name of the campaign. Step4: operating system: Windows Windows NT 10.0 screen resolution:1920 x 1080 Web browser: Firefox 50.0 browser Size: 1920 x 940 color depth: 24 bit Javascript: enabled Cookies: enabled Flash version: 24.0.-1 Anti-Virus: Kaspersky Internet Security

Console Log: RTCIceServer.url is deprecated! Use urls instead. app.js:25 70 app.js:31:3522 TOUCH SUPPORTED: false app.js:31:28736 USING WEBGL ACCELERATION... app.js:31:29557 WEBGL STARTUP SUCCESS app.js:31:30146 Custom Sheet Translation app.js:33:13872 select app.js:26:19370 Switch mode to select app.js:26:21216 Initializing new dice engine with randomness... app.js:42:26643 Using random entropy app.js:42:26720 Compiling sheet... app.js:46:491 Found rolltemplate: pf_check app.js:46:774 Found rolltemplate: PFAttack app.js:46:774 Found rolltemplate: pf_spell app.js:46:774 Gemischte (unsichere) Anzeige-Inhalte von "<a href="http://imgsrv.roll20.net/?src=paizo.com/image/content/Logos/PathfinderRPGLogo_500.jpeg" rel="nofollow">http://imgsrv.roll20.net/?src=paizo.com/image/content/Logos/PathfinderRPGLogo_500.jpeg</a>" werden auf einer sicheren Seite geladen[Weitere Informationen] jquery.1.8.2.min.js:2:70985 Finding sheet rolls... app.js:46:1768 Das nodeValue-Attribut von Attributen sollte nicht mehr verwendet werden. Verwenden Sie value stattdessen. app.js:46:3765 window resize app.js:47:18259 Final set zoom! app.js:32:9943 UPDATE GL SIZE! app.js:31:23286 Final set zoom! app.js:32:9943 tuts loaded tutorial_tips.js:7:2 getPreventDefault() sollte nicht mehr verwendet werden. Verwenden Sie stattdessen defaultPrevented. jquery.1.8.2.min.js:2:40278 Final page load. app.js:38:8427 Refresh jukebox List! app.js:47:22770 Auth'ed. app.js:37:17033 Go post auth! app.js:37:17230 initial setup app.js:37:17375 Refresh jukebox List! app.js:47:22770 TypeError: item.soundcloud_id is undefined[Weitere Informationen] base.js:1:1075 FIREBASE WARNING: Exception was thrown by user callback. anonymous@<a href="https://app.roll20.net/assets/base.js?1468423138" rel="nofollow">https://app.roll20.net/assets/base.js?1468423138</a> line 2 &gt; Function:1:1075 .jqote/&lt;@<a href="https://app.roll20.net/assets/base.js?1468423138:1:31844" rel="nofollow">https://app.roll20.net/assets/base.js?1468423138:1:31844</a> .each@<a href="https://app.roll20.net/js/jquery.1.8.2.min.js:2:14475" rel="nofollow">https://app.roll20.net/js/jquery.1.8.2.min.js:2:14475</a> p.prototype.each@<a href="https://app.roll20.net/js/jquery.1.8.2.min.js:2:11149" rel="nofollow">https://app.roll20.net/js/jquery.1.8.2.min.js:2:11149</a> .jqote@<a href="https://app.roll20.net/assets/base.js?1468423138:1:31773" rel="nofollow">https://app.roll20.net/assets/base.js?1468423138:1:31773</a> d20.jukebox.refreshJukeboxList/d/&lt;@<a href="https://app.roll20.net/assets/app.js?1469722325:47:24963" rel="nofollow">https://app.roll20.net/assets/app.js?1469722325:47:24963</a> k.forEach@<a href="https://app.roll20.net/assets/base.js?1468423138:1:1626" rel="nofollow">https://app.roll20.net/assets/base.js?1468423138:1:1626</a> d20.jukebox.refreshJukeboxList/d@<a href="https://app.roll20.net/assets/app.js?1469722325:47:24300" rel="nofollow">https://app.roll20.net/assets/app.js?1469722325:47:24300</a> d20.jukebox.refreshJukeboxList@<a href="https://app.roll20.net/assets/app.js?1469722325:47:25155" rel="nofollow">https://app.roll20.net/assets/app.js?1469722325:47:25155</a> d20.models.CampaignModel&lt;.initialize/&lt;@<a href="https://app.roll20.net/assets/app.js?1469722325:37:21051" rel="nofollow">https://app.roll20.net/assets/app.js?1469722325:37:21051</a> t.Events.trigger@<a href="https://app.roll20.net/assets/base.js?1468423138:1:15744" rel="nofollow">https://app.roll20.net/assets/base.js?1468423138:1:15744</a> .change@<a href="https://app.roll20.net/assets/base.js?1468423138:1:19129" rel="nofollow">https://app.roll20.net/assets/base.js?1468423138:1:19129</a> .set@<a href="https://app.roll20.net/assets/base.js?1468423138:1:17390" rel="nofollow">https://app.roll20.net/assets/base.js?1468423138:1:17390</a> d20.models.CampaignModel&lt;.initialize/i/&lt;@<a href="https://app.roll20.net/assets/app.js?1469722325:37:17461" rel="nofollow">https://app.roll20.net/assets/app.js?1469722325:37:17461</a> h.Zb/&lt;@<a href="https://app.roll20.net/assets/firebase.2.4.0.js:201:708" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js:201:708</a> gc@<a href="https://app.roll20.net/assets/firebase.2.4.0.js:52:165" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js:52:165</a> cc@<a href="https://app.roll20.net/assets/firebase.2.4.0.js:30:216" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js:30:216</a> dc@<a href="https://app.roll20.net/assets/firebase.2.4.0.js:29:1259" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js:29:1259</a> h.Kb@<a href="https://app.roll20.net/assets/firebase.2.4.0.js:220:287" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js:220:287</a> h.Ld@<a href="https://app.roll20.net/assets/firebase.2.4.0.js:188:246" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js:188:246</a> Eh.prototype.Ld@<a href="https://app.roll20.net/assets/firebase.2.4.0.js:178:359" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js:178:359</a> Gh/&lt;@<a href="https://app.roll20.net/assets/firebase.2.4.0.js:176:278" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js:176:278</a> yh@<a href="https://app.roll20.net/assets/firebase.2.4.0.js:170:462" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js:170:462</a> vh.prototype.open/this.La.onmessage@<a href="https://app.roll20.net/assets/firebase.2.4.0.js:169:245" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js:169:245</a> firebase.2.4.0.js:45:446 Refresh jukebox List! app.js:47:22770 TypeError: item.soundcloud_id is undefined[Weitere Informationen] base.js:1:1075 Scan for new plays! app.js:38:5249 TypeError: e.activePage(...) is undefined[Weitere Informationen] app.js:37:18906 window resize app.js:47:18259 Final set zoom! app.js:32:9943 UPDATE GL SIZE! app.js:31:23286 Final set zoom! app.js:32:9943

Starting the music in the campaign from another browser yields this, Music is played and audible through Firefox, the campaign is still stuck in the black loading screen however: app.js:32:9943 TypeError: v[0] is undefined[Weitere Informationen] app.js:53:2816 Refresh jukebox List! app.js:47:22770 TypeError: item.soundcloud_id is undefined[Weitere Informationen] base.js:1:1075 Scan for new plays! app.js:38:5249 TypeError: Value being assigned to HTMLMediaElement.volume is not a finite floating-point value. Stack-Trace: t/a/this.setVolume@<a href="https://app.roll20.net/assets/app.js?1469722325:3:16389" rel="nofollow">https://app.roll20.net/assets/app.js?1469722325:3:16389</a> et&lt;._scanForNewPlays/&lt;/r@<a href="https://app.roll20.net/assets/app.js?1469722325:38:5888" rel="nofollow">https://app.roll20.net/assets/app.js?1469722325:38:5888</a> et&lt;._scanForNewPlays/&lt;@<a href="https://app.roll20.net/assets/app.js?1469722325:38:6865" rel="nofollow">https://app.roll20.net/assets/app.js?1469722325:38:6865</a> k.forEach@<a href="https://app.roll20.net/assets/base.js?1468423138:1:1626" rel="nofollow">https://app.roll20.net/assets/base.js?1468423138:1:1626</a> h.prototype[t]@<a href="https://app.roll20.net/assets/base.js?1468423138:1:24223" rel="nofollow">https://app.roll20.net/assets/base.js?1468423138:1:24223</a> et&lt;._scanForNewPlays@<a href="https://app.roll20.net/assets/app.js?1469722325:38:5300" rel="nofollow">https://app.roll20.net/assets/app.js?1469722325:38:5300</a> k.debounce/&lt;/n@<a href="https://app.roll20.net/assets/base.js?1468423138:1:7634" rel="nofollow">https://app.roll20.net/assets/base.js?1468423138:1:7634</a> app.js:38:5964 Unable to play music...Flash blocked? app.js:38:5979 Medium konnte nicht abgespielt werden. Keine Dekoder für angefragte Formate: [object Object], [object Object], [object Object] editor

Just to confirm: do these issues persist when Kaspersky is disabled?

After Closing the Windows of Process of Kaspersky and Disabling the Kaspernsky Add-on and restarting the browser, the problem still persists and i am still unable to advance past the black loading screen

Thank you. I've brought your issue to the attention of the Roll20 Dev Team, who will take a look.

The issue has still not been solved. Nor have i recieved any more updates on the subject. However for additional information: i noticed that the menu of the campaigns also looks different from Firefox to Chrome Yet again, this is a screenshot from the same campaign at the same time taken on 2 screens at once, still with the loading issue that forces me to use Chrome and noticably a difference in the Options menu. Also the loading issue only appears in games where i am the GM and sound from the new Jukebox is used.

I might try completely uninstalling and then reinstalling Firefox.