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Double billed when updating account

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Double billed when updating account
1485063497
Indelible Mark
Plus
Permalink for 4529199 Quote
I recently updated my account from paying monthly to paying yearly and I was billed the monthly fee for January as well as the 49.99 yearly subscription fee. Thanks for your help resolving this issue.
1485063732
Silvyre
Pro
Permalink for 4529229 Quote
To protect your private information when handling matters pertaining to accounts and billing, we will ask that you please directly contact the Roll20 Dev Team by sending an email to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a> with all relevant information regarding your situation. Since this matter will be handled via email, this thread will be closed.