Can't hear or see my players, but they can talk to each other

Any idea what's up? I can log into the game, but no matter how I configure my chat settings (video, voice, both), I can't hear or see anyone. It's worked for me in the past, and I'm using the same computer and browser. What should I do?

I'm sorry to hear that you're having issues with the site. Let's carefully work through Steps 1 through 8 of the Roll20 guide to Audio Visual Troubleshooting : Step 1: Make sure you’re using the most recent version of either Chrome or Firefox Please check if these issues persist when using both Chrome and Firefox. Step 2: Give Roll20 permission to use your microphone and camera Step 3: Make sure Video and Voice are turned on inside Roll20 Step 4: Clear your Web Browser’s Cache Step 5: Make sure you have the right ports open Step 6: Check if your camera is working with WebRTC Step 7: Check that your camera is functioning Step 8: Do a bandwidth test If none of the above succeeds, please thoroughly work through Step 9 : Step 9: Solving Technical Issues Step 9.2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 9.4: Provide a bug report Please ensure that the Console Log is complete. Thank you!

Step 1: Chrome does not work. Firefox does, at least today, but in the past it hasn't -- which is why I was using Chrome. I'll be back in touch if I run into additional issues! Thanks for your help.