So I've seen people have this issue, and as a GM with a game in less than 3 hours I would love to get this fixed asap. As my players were so nice to give me the money to pay for the sub so we all can play. They sent me 10 dollar to my paypal, I thought I could pay directly with to the subscription but it added it as credit, and now I can't use said credit to get my pro membership? I'm posting here in hope of a faster response than by email as our game time is very soon. Thanks for any help regarding this! After some googling I saw that Roll20 wanted all matters similar to this to be done by email, so I sent them an email. A moderator can then close this thread if so, but I was mostly hoping for quick expoisure.