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Impossible to charge a new picture for my game

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Impossible to charge a new picture for my game
  4. Resolved
1488304154
Newen
Permalink for 4705345 Quote
Hello, It's impossible at the moment to charge a new picture/banner for a game. Same for a friend .
1488304738
antoine j.
Permalink for 4705390 Quote
Also, maybe on the same problem, all my previously charged pic/maps are not available, all my maps are now gray grids with nothing on it. Lost all my maps and tokens
1488304850
Elhazzared
Permalink for 4705401 Quote
The server appears to be having problems and is not loading any pictures, in fact it doesn't even displays that 10 seconds add when you enter a game.
1488304855
Kryx
Pro
Sheet Author
API Scripter
Permalink for 4705402 Quote
From the console it looks like an issue with Amazon AWS in the nordic region. 3 of my players in Sweden can't see images, but a player from the US can see everything.
1488304928
antoine j.
Permalink for 4705408 Quote
I am from Canada if it help finding the  problem
1488305192
Robin B.
Plus
Permalink for 4705440 Quote
Also from Sweden, having the same issue.
1488305225
Elhazzared
Permalink for 4705441 Quote
From Portugal and having the same issue.
1488305306

Edited 1488305333
Ada L.
Marketplace Creator
Sheet Author
API Scripter
Permalink for 4705452 Quote
It appears to be a problem with Amazon's AWS cloud services. Amazon's S3 urls (used for token and map images) aren't being responsive at all.
1488319410
Gen Kitty
Forum Champion
Permalink for 4706519 Quote
Amazon's S3 service, that Roll20 uses to serve images to your games, was experiencing issues earlier today. This likely caused the images in your games to appear temporarily unavailable. This issue should now be resolved. If you are still having issues, please start a new thread.