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Error when loading virtual table. Connection to the server interrupted.

November 21 (11 years ago)

Edited November 21 (11 years ago)
Hello.

Since yesterday (19/11/2013) I am having problems to log in my campaign.

As soon as I get a box on the table appears with the following message:
"Your connection to the server has been interrupted! Anything you do right now we'll attempt to send when you go back online, but to be on the safe side you may want to stop doing anything important. You may want to check our status site for more info."

The tabs and chat jukebox load normally, except the journal tab where the characters dand the handouts do not appear. I don't have acess to my scenaries pages too.

I tried to connect to other tables with the same result.

I cleared the chache of all browsers and reinstalled them, rebooted the modem with no results.

I tried to log into roll20 with other machines (using the same internet connection), but had no success.

My players can enter my campaign normally.

My setup:
Operating System Microsoft Windows Vista
Screen Resolution 1920 x 1080
Web Browser Chrome 31.0.1650.57
Browser Size 1920 x 948
IP Address <deleted - Gauss>
Color Depth 32
Javascript Yes
Flash Version 11.9.900
Cookies Yes
User Agent
Mozilla/5.0 (Windows NT 6.0)
AppleWebKit/537.36 (KHTML, like Gecko)
Chrome/31.0.1650.57 Safari/537.36


"Please, help me Obi Wan Kenobi, you are my only hope!" =)
November 21 (11 years ago)
Gauss
Forum Champion
Here are a couple things you can try:

1) Try to log out of the website and then log back in.

2) Disable all of your extensions and plugins. One of them may be interfering.

If neither of those work please provide the console log.

You can access the log by hitting Ctrl+J. Open it prior to joining the game. You can paste the results here.
November 21 (11 years ago)
The console log:

[22:30:12.546] GET https://app.roll20.net/editor/setcampaign/70424 [HTTP/1.1 302 Moved Temporarily 1326 ms]
[22:30:13.939] GET https://app.roll20.net/editor/ [HTTP/1.1 200 OK 7780 ms]
[22:30:23.143] GET https://d3clqjduf2gvxg.cloudfront.net/js/featuredetect.js?2 [HTTP/1.1 304 Not Modified 124 ms]
[22:30:23.144] GET https://d3clqjduf2gvxg.cloudfront.net/js/jquery-ui.1.9.0.custom.min.js?2 [HTTP/1.1 304 Not Modified 493 ms]
[22:30:21.819] Erro no processamento do valor de “background-image”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:9
[22:30:21.819] Esperada cor mas encontrado “center”. Erro no processamento do valor de “background-image”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:9
[22:30:21.820] Propriedade desconhecida “box-sizing”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:9
[22:30:21.820] Propriedade desconhecida “user-select”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:9
[22:30:21.820] Propriedade desconhecida “-moz-box-shadow”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:9
[22:30:21.820] Pseudoclasse ou pseudoelemento desconhecido “-webkit-input-placeholder”. Regra ignorada devido a seletor incorreto. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:9
[22:30:21.820] Erro no processamento do valor de “line-height”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:9
[22:30:21.821] Propriedade desconhecida “-moz-border-radius”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.821] Erro no processamento do valor de “background-image”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.821] Esperada cor mas encontrado “top”. Erro no processamento do valor de “background-image”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.821] Esperado “none” ou URL mas encontrado “progid”. Erro no processamento do valor de “filter”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.821] Esperado o término do valor mas encontrado “\9 ”. Erro no processamento do valor de “background-color”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.822] Erro no processamento do valor de “background”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.822] Propriedade desconhecida “zoom”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.822] Esperada declaração mas encontrado “*”. Passando para a próxima declaração. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.822] Esperado nome da propriedade da mídia mas encontrado “-webkit-min-device-pixel-ratio”. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.822] Esperado nome da propriedade da mídia mas encontrado “-o-min-device-pixel-ratio”. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.822] Esperado nome da propriedade da mídia mas encontrado “min-device-pixel-ratio”. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.823] Esperado “none” ou URL mas encontrado “alpha(”. Erro no processamento do valor de “filter”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.823] Propriedade desconhecida “box-sizing”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1384872203:17
[22:30:21.825] Esperado “none” ou URL mas encontrado “Alpha(”. Erro no processamento do valor de “filter”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.825] Erro no processamento do valor de “background-image”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.825] Esperado “none” ou URL mas encontrado “progid”. Erro no processamento do valor de “filter”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.825] Propriedade desconhecida “-moz-box-shadow”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.825] Esperada cor mas encontrado “top”. Erro no processamento do valor de “background-image”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.825] Propriedade desconhecida “-moz-border-radius”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.826] Propriedade desconhecida “-moz-border-radius-topleft”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.826] Propriedade desconhecida “-moz-border-radius-topright”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.826] Propriedade desconhecida “-moz-border-radius-bottomleft”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.826] Propriedade desconhecida “-moz-border-radius-bottomright”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.826] Propriedade desconhecida “zoom”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.826] Esperado o término do valor mas encontrado “0”. Erro no processamento do valor de “border”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.826] Esperado “none” ou URL mas encontrado “alpha(”. Erro no processamento do valor de “filter”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.826] Propriedade desconhecida “-moz-opacity”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.827] Esperado o término do valor mas encontrado “auto”. Erro no processamento do valor de “overflow”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.828] Pseudoclasse ou pseudoelemento desconhecido “-webkit-scrollbar”. Regra ignorada devido a seletor incorreto. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.828] Pseudoclasse ou pseudoelemento desconhecido “-webkit-scrollbar-thumb”. Regra ignorada devido a seletor incorreto. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.828] Esperada cor mas encontrado “solid”. Erro no processamento do valor de “text-shadow”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.828] Seletor esperado. Regra ignorada devido a seletor incorreto. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.828] Propriedade desconhecida “box-sizing”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:21.830] Erro no processamento do valor de “font”. Declaração ignorada. @ https://d3clqjduf2gvxg.cloudfront.net/assets/app.css?1384878856:9
[22:30:23.286] GET https://d3clqjduf2gvxg.cloudfront.net/js/d20/loading.js?v=11 [HTTP/1.1 304 Not Modified 556 ms]
[22:30:23.287] GET https://d3clqjduf2gvxg.cloudfront.net/images/hand.png [HTTP/1.1 304 Not Modified 956 ms]
[22:30:23.288] GET https://d3clqjduf2gvxg.cloudfront.net/images/editor/ruler.png [HTTP/1.1 304 Not Modified 1060 ms]
[22:30:23.289] GET https://d3clqjduf2gvxg.cloudfront.net/images/newlogo-med-whitetexxt.png [HTTP/1.1 304 Not Modified 1111 ms]
[22:30:23.290] GET https://d3clqjduf2gvxg.cloudfront.net/js/tutorial_tips.js [HTTP/1.1 304 Not Modified 115 ms]
[22:30:23.291] GET https://d3clqjduf2gvxg.cloudfront.net/images/background.png [HTTP/1.1 304 Not Modified 179 ms]
[22:30:22.507] 70
[22:30:22.536] "TOUCH SUPPORTED: false"
[22:30:22.789] O método getPreventDefault() não deve mais ser usado. No lugar, use defaultPrevented. @ https://ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js:2
[22:30:22.812] Propriedade desconhecida “box-sizing”. Declaração ignorada. @ https://app.roll20.net/editor/
[22:30:22.828] A propriedade specified de objetos Attr não deve mais ser usada. Sempre retorna true. @ https://ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js:2
[22:30:22.820] "Switch mode to select"
[22:30:22.895] "Initializing new dice engine with ranomness..."
[22:30:22.895] "Using random entropy"
[22:30:22.923] "window resize"
[22:30:22.936] "tuts loaded"
[22:30:23.301] GET https://app.roll20.net/editor/startping/false [HTTP/1.1 200 OK 8122 ms]
[22:30:23.302] GET https://d3clqjduf2gvxg.cloudfront.net/css/themes/bootstrap/images/ui-bg_glass_75_ffffff_1x400.png [HTTP/1.1 304 Not Modified 117 ms]
[22:30:23.303] GET https://d3clqjduf2gvxg.cloudfront.net/images/transparent.png [HTTP/1.1 304 Not Modified 143 ms]
[22:30:23.365] GET https://ssl.google-analytics.com/__utm.gif?utmwv=5.4.5&utms=4&utmn=1446614502&utmhn=app.roll20.net&utmcs=UTF-8&utmsr=1920x1080&utmvp=1920x694&utmsc=24-bit&utmul=pt-br&utmje=1&utmfl=11.9%20r900&utmdt=Pathfinder%20RPG%20%7C%20Roll20&utmhid=444601736&utmr=0&utmp=%2Feditor%2F&utmht=1384993823266&utmac=UA-31040388-1&utmcc=__utma%3D40483105.1954180645.1384984889.1384989307.1384993433.3%3B%2B__utmz%3D40483105.1384984889.1.1.utmcsr%3D(direct)%7Cutmccn%3D(direct)%7Cutmcmd%3D(none)%3B&utmu=qB~ [HTTP/1.1 200 OK 264 ms]
[22:30:23.625] GET https://roll20-9.firebaseio.com/.lp?start=t&ser=10905461&cb=1&v=5 [HTTP/1.1 200 OK 1752 ms]
[22:30:24.945] "Scan for new plays!"
[22:30:25.405] GET https://s-dal5-nss-14.firebaseio.com/.lp?start=t&ser=11533099&cb=2&v=5&ns=roll20-9 [HTTP/1.1 200 OK 3980 ms]
[22:30:29.472] GET https://s-dal5-nss-14.firebaseio.com/.lp?dframe=t&id=1756474&pw=iz6dbosFmP&ns=roll20-9 [HTTP/1.1 200 OK 1679 ms]
[22:30:29.474] GET https://s-dal5-nss-14.firebaseio.com/.ws?v=5&ns=roll20-9&s=1a4zPZajHNS2H0YPu7YP5akmmbtw1fdz [HTTP/1.1 101 Switching Protocols 1641 ms]
[22:30:29.475] GET https://s-dal5-nss-14.firebaseio.com/.lp?id=1756474&pw=iz6dbosFmP&ser=33090231&ns=roll20-9 [HTTP/1.1 200 OK 2703 ms]
[22:30:29.476] GET https://s-dal5-nss-14.firebaseio.com/.lp?id=1756474&pw=iz6dbosFmP&ser=33090232&ns=roll20-9&seg0=0&ts0=1&d0=eyJ0IjoiZCIsImQiOnsiciI6MSwiYSI6ImF1dGgiLCJiIjp7ImNyZWQiOiJleUowZVhBaU9pSktWMVFpTENKaGJHY2lPaUpJVXpJMU5pSjkuZXlKMklqb2lNQ0lzSW1saGRDSTZNVE00TkRrNU16Z3hPU3dpWkNJNmV5SjFjMlZ5YVdRaU9qUTNPVGMzTENKamRYSnlaVzUwWTJGdGNHRnBaMjRpT2lKallXMXdZV2xuYmkwM01EUXlOQzFHWkcxUVZtVTFTMWRyTWpaVFlYTjBVV3BTVDNKM0luMHNJbVY0Y0NJNk1UTTROVEE0TURJeE9YMC40ellmeGVoaE1DbXFWQjZQYzNTbXp6a0VsX2xpYUFGTG5LZWhQTDYxYzFnIn19fQ.. [HTTP/1.1 200 OK 2692 ms]
[22:30:32.191] GET https://s-dal5-nss-14.firebaseio.com/.lp?id=1756474&pw=iz6dbosFmP&ser=33090233&ns=roll20-9&seg0=1&ts0=1&d0=eyJ0IjoiZCIsImQiOnsiciI6MiwiYSI6ImwiLCJiIjp7InAiOiIvY2FtcGFpZ24tNzA0MjQtRmRtUFZlNUtXazI2U2FzdFFqUk9ydy9qdWtlYm94cGxheWxpc3QiLCJoIjoiIn19fQ..&seg1=2&ts1=1&d1=eyJ0IjoiYyIsImQiOnsidCI6Im4iLCJkIjp7fX19 [HTTP/1.1 200 OK 321 ms]
[22:30:32.170] "Auth'ed."
[22:30:32.170] [object Object]
[22:30:32.170] "Go post auth!"
[22:30:32.514] GET https://s-dal5-nss-14.firebaseio.com/.lp?disconn=t&id=1756474&pw=iz6dbosFmP [HTTP/1.1 200 OK 319 ms]
[22:30:34.165] "Scan for new plays!"
[22:30:54.124] "initial setup"
[22:31:00.358] "Got players value..."
[22:31:00.365] "joining game..."
[22:31:00.366] "Found myself in player -IlAPJ2UWErGE9MoRmFA"
[22:31:00.378] "Player -IlAPJ2UWErGE9MoRmFA is offline..."
[22:31:00.389] "Player -Ipk933mZ3cTKdiaM2F9 is offline..."
[22:31:00.390] "Player -Ipk9_Zb7xDItP7YVDp4 is offline..."
[22:31:00.391] "Player -IpkEziX_Ows0n_W778h is offline..."
[22:31:00.392] "Player -IwWAb4TtMvtmIwircmB is offline..."
[22:31:00.393] "Player -IwX9GfKIByqEkYP1GJZ is offline..."
[22:31:00.395] "Player -J2ptEJruvK1hnvk0k6i is offline..."
[22:31:00.397] "Player -J3yamB_aWa0EebaJN4a is offline..."
[22:31:00.398] "Player -J5dlDTJ-KrEBqgNerSl is offline..."
[22:31:00.399] "Player -J8rmNmwVLYYBVe6AV0G is offline..."
[22:31:00.399] "Deferred finish joining..."
[22:31:00.401] "Firebase Online"
[22:31:00.512] GET https://app.roll20.net/editor/updatefromrt/70424 [HTTP/1.1 200 OK 6898 ms]
[22:31:00.513] GET https://d3clqjduf2gvxg.cloudfront.net/images/volumebar.png?1336944132 [HTTP/1.1 304 Not Modified 106 ms]
[22:31:01.442] GET https://app.roll20.net/campaigns/sharelink/70424 [HTTP/1.1 200 OK 1312 ms]
[22:31:01.447] "initiatlizing video chat"
[22:31:01.521] GET https://swww.tokbox.com/v1.1.6/flash/f_controllerwidget.swf?partnerId=12312882 [HTTP/1.1 200 OK 3941 ms]
[22:31:05.516] GET https://swww.tokbox.com/opentok/assets/xml/dynamicconfig.xml?time=1384993860 [HTTP/1.1 200 OK 327 ms]
[22:31:05.970] GET https://anvil.opentok.com/crossdomain.xml [HTTP/1.1 200 OK 2066 ms]
[22:31:05.971] POST https://api.opentok.com/hl/logging/ClientEvent [HTTP/1.1 200 OK 11322 ms]
[22:31:08.042] POST https://anvil.opentok.com/session/2_MX4xMjMxMjg4Mn4xODcuNy4xODYuOTF-VGh1IEphbiAxNyAxODowNzoyNyBQU1QgMjAxM34wLjM5MTMxNTY0fg?extended=True [HTTP/1.1 200 OK 449 ms]
[22:31:08.971] POST https://api.opentok.com/hl/logging/ClientEvent [HTTP/1.1 200 OK 8719 ms]
[22:31:08.972] POST https://api.opentok.com/hl/logging/ClientEvent [HTTP/1.1 200 OK 1678 ms]
[22:31:08.973] POST https://anvil.opentok.com/token/validate [HTTP/1.1 200 OK 298 ms]
[22:31:09.472] POST https://api.opentok.com/hl/logging/ClientEvent [HTTP/1.1 200 OK 1518 ms]
[22:31:11.749] POST https://api.opentok.com/hl/logging/ClientEvent [HTTP/1.1 200 OK 1577 ms]
[22:31:11.689] "Connected to session"
[22:31:11.689] [object Object]
[22:31:20.433] "Timeout ref showed error!"
[22:35:23.196] GET https://app.roll20.net/editor/ping/5 [HTTP/1.1 200 OK 7794 ms]
[22:36:00.460] GET https://app.roll20.net/editor/updatefromrt/70424 [0 ms]
[22:40:23.214] GET https://app.roll20.net/editor/ping/5 [HTTP/1.1 200 OK 7449 ms]
[22:42:28.119] GET https://d3clqjduf2gvxg.cloudfront.net/js/tipsy/tipsy.gif?1327375406 [HTTP/1.1 304 Not Modified 423 ms]
[22:42:28.055] "autograv"
November 21 (11 years ago)

Edited November 21 (11 years ago)
Gauss
Forum Champion
This was after trying to log out and after disabling extensions and plugins?

I would try a different internet connection to confirm the problem is your connection and not the machine.

You could try rebooting your modem.
November 21 (11 years ago)
Riley D.
Roll20 Team
This error:
"Timeout ref showed error!"
Means that you are actually connected, but the server is taking a long time to respond (we show that if the server doesn't respond within 30 seconds to requests). So you can probably actually keep playing, but your experience is going to be degraded (e.g. you may move a piece, and it will take 20 or 30 seconds for it to move on your player's screens).

My guess is this has to do with your internet connection and/or your distance to our servers? What's your ISP situation?
November 21 (11 years ago)

Edited November 21 (11 years ago)

Gauss said:

This was after trying to log out and after disabling extensions and plugins?

I would try a different internet connection to confirm the problem is your connection and not the machine.

You could try rebooting your modem.

Yes, after disabling all tree extensions and plugins. I already tried rebooting the modem. I did not had the opportunity to try other internet connection.

Riley D. said:
My guess is this has to do with your internet connection and/or your distance to our servers? What's your ISP situation?
What is ISP?

If you are talking of connection speed, here it is:

November 22 (11 years ago)

Riley D. said:

This error:
"Timeout ref showed error!"
Means that you are actually connected, but the server is taking a long time to respond (we show that if the server doesn't respond within 30 seconds to requests). So you can probably actually keep playing, but your experience is going to be degraded (e.g. you may move a piece, and it will take 20 or 30 seconds for it to move on your player's screens).

My guess is this has to do with your internet connection and/or your distance to our servers? What's your ISP situation?
Ah, and I can't play at all. The loading screen keep showing. =\

But, this morning I logged in. At first the box that says that the internet connection was interrupted showed, but finally it worked. I tried in another internet connection with the same result. At first the box showed and then it worked all right.

But now, in the middle of the day, I'm having problems again.