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[Dropout] Can you force a change in "Shard"?

1490177019
Andrew C
Marketplace Creator
We've had a game dropout, only one of the Shards is down on the usual Ping Site, is there a way to force the game to run on another Shard?
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Edited 1490203166
MY Theory is that the first person in is allocated a Shard and then all new entries to game use same Shard.  Until that person leaves and re-enters the sae Shard remains allocated.
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Edited 1490204734
Gid
Roll20 Team
Each server shard is a database of user's games. When you first create a game, your game is assigned one of our databases at random (unless you're on the Development Server, which has its own dedicated Shard). This will be the shard your game will live on indefinitely. Firebase is what we use for our server infrastructure. They are very reliable.  We don't see very many outages , but on the occasion when a shard goes down, there's not much one can do until the server issues are fixed and kicked back online again.
Interesting so coming out and going back in was coincidentally the same time as shard came back up?
1490205423
Lithl
Pro
Sheet Author
API Scripter
Kristin C. said: on the occasion when a shard goes down, there's not much one can do until the server issues are fixed and kicked back online again. Call up Firebase and bug them 'till it's fixed? =P
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Edited 1490207987
Gid
Roll20 Team
Jim W. said: Interesting so coming out and going back in was coincidentally the same time as shard came back up? Yup. Exactly that. Brian said: Kristin C. said: on the occasion when a shard goes down, there's not much one can do until the server issues are fixed and kicked back online again. Call up Firebase and bug them 'till it's fixed? =P That's what we already do. We get automatic alerts when a shard goes down. If down longer than a server hiccup, we then contact Firebase if they're unaware of the issue yet. If they are aware of the problem, we then start monitoring them to know if there's an available ETA and keep our userbase in the loop via Twitter updates.
Kristin C. said:  via Twitter updates. Twitter?  Why?  :(
1490220546
Andrew C
Marketplace Creator
Kristin C. said: Each server shard is a database of user's games. When you first create a game, your game is assigned one of our databases at random (unless you're on the Development Server, which has its own dedicated Shard). This will be the shard your game will live on indefinitely. Right, so games are allocated to a Shard by (insert method here) and they don't move from that Shard. Okay. That's good to know and a bit of a bother when a Shard goes down but okay.