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Subscription not going through

Simply put, it will not let me subscribe. I have the credit, even though I meant to just directly subscribe. Won't let me use the credit for the 9.99 or the 4.99. Sorry if there is a fix for this, have a game to run in two hours and haven't gotten an email back. Thanks for your time.
Greetings  Saika K. - please check your email for a reply from us, this issue has been resolved. Thanks and sorry for the trouble!