Map no longer loads in Chrome

Forum Champion

What's the name of the Game and Page that you're experiencing these issues with?

1491965457

I don't quite understand the question. Are you asking what the name of the specific game I am in? I am currently playing in the Curse of Strahd campaign and the map I had the issue with is the basement of Strahd's Castle but it is just a map my DM put together and up until tonight ( and even for a good bit of tonight) it was working perfectly. As far as I can tell everything else on the page is working it is just the map that is black

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Forum Champion

What is the name of the Game as it appears in your My Games page? Also, could you ask your GM what the name of the Page (as it appears in the Page Toolbar ) in question is? Also, does your GM or any other players have issues with this Page, or are you the only one? I would also suggest using Firefox in the meanwhile.

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The game is called " Curse of Strahd "  The Page is "Ravenloft B 2"

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Forum Champion

Thank you. Are you the only one experiencing this issue, or are any other players or your GM experiencing the same things as well?

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No one else was experiencing this issue, it was just me.

1492005061

Forum Champion

Thank you. I've brought your issue to the attention of the Roll20 Dev Team, who will assist further.

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Gid

Roll20 Team

Hi Omar, Looking at your game from the backend, the game itself is VERY large. There's a point where a game can add content to go past the point of being functional depending on a user's computer and/or internet connection speed. There's a custom sheet and several API scripts being run as well which can add even more processing complexity to the game. My recommendations for your GM are the following: Check to make sure you have a token with viewing permissions and is not stuck within the Fog of War or Dynamic Lighting. Cut their game in half (make a copy and delete not needed assets) to trim down on the game's size. The issue is less about the total number pages, than it is the total number of journal characters. Toggle off some of their API scripts to see if that is the cause of your issues. This game is using a few of them. Some of the errors in your console log are due to API errors.

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Forum Champion

(In this case, here's what I'd do!)

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Thanks for your help, I just tried it again a few minutes ago (in preparation for tomorrow's game) and I am having the same issue. Seeing some of your suggestions I just wanted to give further information to help narrow down the possible causes. 1. My computer and internet connection are both more than capable of handling Roll20 in general and this module in particular. I can show specs and speed tests if requested but I don't think there is a high likelihood either of the cause. If it was some sort of hardware issue it would show up in other computer uses. 2. This is particularly a chrome issue. I am running the game in both chrome and edge right now and edge is completely fine while chrome is not correctly loading the map. I tried internet explorer last week and it also didn't have the issue. I was suggested to try firefox (I think because neither edge nor IE fully support Roll20) and if necessary I will but that is a temporary solution at best. I have tried everything up to and including a clean reinstall of chrome but it had no effect. This first image is what the game looks like in Chrome. Note that if I zoom out further I lose the map completely and all I get is a black square in a white screen. This is what it looks like in Edge and up till last Tuesday what it looked like in Chrome. I tried to match the level of zoom between to two pictures so they can more clearly show what is going wrong.  Hopefully these pictures help explain exactly what I am dealing with. If you need anymore picture, information, or have other things you think I should try please let me know.

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Rabulias

Have you tried toggling Hardware Acceleration in Chrome's settings? Try setting it OFF if it's ON, and vice versa. A Chrome problem, it usually causes a game not to load at all, so it's a longshot this is your problem, but I thought I would mention it.

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Rabulias said: Have you tried toggling Hardware Acceleration in Chrome's settings? Try setting it OFF if it's ON, and vice versa. A Chrome problem, it usually causes a game not to load at all, so it's a longshot this is your problem, but I thought I would mention it. That worked! I turned on hardware acceleration on Chrome and low and behold Roll20 ran perfectly. I have no idea why that would fix it but it did and I will take it. Thanks again everyone who offered suggestions and particularly  Rabulias who found the needle in the haystack. 

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Forum Champion