Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Roll20 Logo

Play NowArrow

Join a GameArrow

CharactersArrow

ShopArrow

ToolsArrow

CompendiumArrow

CommunityArrow

Search

Sign InArrow

Roll20 Logo Hamburger Menu
This post has been closed. You can still view previous posts, but you can't post any new replies.

Unable to receive video / audio

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Unable to receive video / audio
1493776343
Paul L.
Permalink for 4997437 Quote
Middle of a game tonight, my audio / video is the only one to drop. I've attempted multiple browsers, internet connections and devices (laptop, desktop, phone emulating desktop browser) and my account will show myself broadcasting video, but I can't see or hear anyone else, nor can they actually see me.... HALP?
1493821506
Silvyre
Pro
Permalink for 4999116 Quote
To streamline the updating process for our integrated WebRTC Video and Voice chat system, we're asking that all troubleshooting take place within our feedback thread . Please view and follow all of the instructions on the Video and Voice Chat Troubleshooting wiki page, it should help you. If the wiki does not solve your problem, please follow the steps under Filing a Report on the Bug Forum and head to thread linked above with the requested information to help us further resolve your issue. Please post all Console Logs and WebRTC reports within our feedback thread -- without this information, we cannot help. Thank you!