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Secure connection failed

August 27 (7 years ago)
When attempting to use any roll20 site, I receive a "secure connection failed" error in Firefox and a "ERR_CONNECTION_CLOSED" in chrome. I was able to use roll20 a few months ago, but now can't. 

OS- mac 10.7.5
browser - chrome 49.0.2623.112  Firefox 48.0.2
all extensions disabled
cache and cookies cleared
dns flushed
antivirus - avast 12.8

Firefox gives no log
chrome gives this log:

https://roll20.net/compendium/dnd5e/BookIndex net::ERR_CONNECTION_CLOSED
https://roll20.net/compendium/dnd5e/BookIndex:1 GET https://roll20.net/compendium/dnd5e/BookIndex net::ERR_CONNECTION_CLOSED
https://roll20.net/compendium/dnd5e/BookIndex:1 GET https://roll20.net/compendium/dnd5e/BookIndex net::ERR_CONNECTION_CLOSED

August 27 (7 years ago)

Edited August 27 (7 years ago)
Currently posting from mobile network on my phone seems to be working
August 27 (7 years ago)
Drespar
Roll20 Team
Thank you for starting this new thread. I will be submitting a bug ticket for this issue.
August 29 (7 years ago)
Drespar
Roll20 Team
Just to clarify, are you completely unable to use the site or do you simply recieve these errors in the console log but can otherwise use the site?
August 31 (7 years ago)

Drespar said:

Just to clarify, are you completely unable to use the site or do you simply recieve these errors in the console log but can otherwise use the site?

Completely unable to use the site on my computer.
August 31 (7 years ago)
My wife is having the same problem on her computer. I am not. We both are using OS X 10.11.6, Firefox 55.0.3, but the error occurs for her with Chrome and Safari as well.
August 31 (7 years ago)
Drespar
Roll20 Team
Would both of you (Issac B. and DespiteAllMyRage) please provide a full console log of how the site loads for you? It should provide some additional insight.

You can find instructions on how to do that on our wiki here: https://wiki.roll20.net/Solving_Technical_Issues
August 31 (7 years ago)
Firefox is not providing me with a console log (that is, the log is blank).

The error page says:

The connection to roll20.net was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Chrome provides a similar error log to what Despite posted initially:
GET https://roll20.net/ net::ERR_CONNECTION_CLOSED

Safari only shows: Failed to open page https://roll20.net
September 15 (7 years ago)
Basically what Isaac said, no console log is provided other than what I posted.
September 19 (7 years ago)
Drespar
Roll20 Team
Sorry for the delay everyone,

What this is leading me to believe is there might be an issue or a change with the service provider or the DNS. I would recommend testing with a new DNS to see if you still run into this issue. Below is a link to googles public DNS which is known to work with Roll20:

https://developers.google.com/speed/public-dns/