Interesting, could you please work through our triage Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox (these are the only browsers we design for, so edge might not work). Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please have your player thoroughly work through Step 4 . (Don't forget the complete Console Log!) Here a copy paste helps quite a lot! Thank you!