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Player can't log in via tablet

Hi, I've recently bumped up my subscription since my group wanted to use the tablet support. One of my players tried to log in but couldn't (it said his email or password was wrong). Normally, with me being the GM and the game was created by me, it should work, since I've upgraded the subscription, right? Maybe there is another issue. The player used a Samsung Galaxy tab A and went to the site with Chrome. Maybe we overlooked or misunderstood something. Cheers
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Pat S.
Forum Champion
Sheet Author
Did he doublecheck that he entered the correct information to log in with? More information about  table on tablet use is found in the wiki. This might be the issue also:  Joining a game with a tablet.
He said he did, although I can't verify it. Thanks for the links, I will read up on it.