Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
This post has been closed. You can still view previous posts, but you can't post any new replies.

Can't Upload my own Maps/Backgrounds anymore properly

So for quite some time now i can try to upload my maps/backgrounds(which are either jpgs or pngs sometimes) but the upload gets stuck around ~35% and if i stop it i do get a map/background into my library, just in a very poor resolution. Is that a known bug that can be fixed on my side somehow? I originally thought it was just something temporary but i have this problem for at least 2 weeks now.
1505818615
Gen Kitty
Forum Champion
I'm sorry to hear that you're having issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
It actually WAS my anti-virus program acting up(for whatever reason). Thanks for the help!
1505855427
Gen Kitty
Forum Champion
Glad I could help.  I'll mark this as resolved and close the thread.  Please don't hesitate to start a new thread if you run into any new issues.